Customer Success Manager

**ABOUT THE ROLE**

As our Customer Success Manager (CSM), you are the trusted advisor for customers and are dedicated to driving their usage of the Reibus platform and other solutions for their supply-chain challenges. As we’ve grown rapidly and expanded globally, we’re excited to add to our CSM team as we enter new markets to fully support our customers. This role is the perfect opportunity for someone who wants to take their customer service expertise to the next level with a fast-paced, SaaS enabled company. You will have an integral position within Reibus, working collaboratively with Sales, Customer Engagement, and Engineering to be the voice of the customer. If your day is made when your customer has that Aha moment, we want to meet you

**WHAT YOU’LL DO**

**Drive platform adoption-** Onboard and set up customer accounts to drive platform usage for marketplace and logistics.

**Resolve customer problems**:

- Assist with tech requests and work cross-functionally to drive solution.

**Understand customer needs and pain points-** Collaborate with customers to understand their role and know their business needs.

**Demonstrate solutions**:

- Ensure customers understand what Reibus offers and experience the benefits of working together.

**Partner with sales**:

- Work closely with sales to supplement customers’ platform success and help close deals.

**Improve processes**:

- Help establish best practices across the customer lifecycle, creating deep feedback loops to drive innovation.

**WHAT YOU’LL BRING**

**Customer centric**:

- Resolute focus on needs of the customer above all.

**Communication**-Excellent written and oral communication skills at various levels.

**Agility**:

- Seamlessly alternate between tasks and manage changes well.

**Follow-through**:

- High motivation and strong bias for action.

**Empathy**:

- Ability to see things from the customer's lens.

**Organization**:

- Optimally structure day to prioritize and complete work.

**Tenacity**:

- Determination to help customer really understand the value.

**YOUR IDEAL BACKGROUND**

2-5 years of CSM or Account Management experience working with large enterprise and/or mid-market customers

Working in high-growth global organization

Language skills
- German, Italian, or French

Working knowledge of CRM tools

Experience in the metals industry and/or Digitalization in B2B-business is a plus

**WHY REIBUS?**

You may have heard that Reibus is the fastest growing tech startup serving the industrial space with $300B market potential. Why is that? For starters, we offer a virtuous circle of solutions for the metals industry. This includes an easy-to-use B2B marketplace, finance solutions that customers can’t get enough of, and a burgeoning logistics business already growing faster than we imagined. But what drives our success isn’t great technology, or a visionary business plan. It is our culture. We invest in our culture and realize it is what sets us apart. Visit our office and you’ll experience it for yourself. We create an amazing place to work for our people. We solve real problems for our customers. That is why Reibus.

**ASK US ABOUT**:
Our culture: The company values are at the core of today’s decisions and our vision for the future.

Paid-to-Live policy: It’s not PTO, its PTL Unlimited vacation, sabbaticals, reimbursements for vacation excursions, and donations to causes you volunteer for.

The “Not-An-Employee Handbook:” Our 4-page preamble to working at Reibus is straightforward, and if you’re the right fit, inspiring.

“Be an adult:” This oft-repeated mantra exemplifies the ownership we empower our people with.

Lighthouse Leadership: We ask our leaders to live in the place of need, stand tall, shine a light, and be a home.

**A PLACE THAT LETS YOU BE YOU.**

Diversity at Reibus isn’t about checking a box or maintaining our corporate image, it stems from our commitment to creating a sense of belonging. We find and help grow individuals from all walks of life. We learn from each other’s beliefs and celebrate the differences that power our learning. We ensure fairness and respect in the way we treat our people.