Customer Success Manager

il y a 5 heures

Paris er, France Humasana Temps plein

humasana is the European online parapharmacy dedicated to clean products

Thanks to humasana, everyone has access to products that truly correspond to their needs, that respect the uniqueness of their body, and that are aligned with their values. humasana's mission? To promote Clean Health and enable everyone to take care of themselves today, so they can be healthy tomorrow. humasana's ambition? To make humasana the European leader in online parapharmacy and preventive medicine

**Your mission** We are looking for a Customers Service Leader for France. Reporting to Soraya, as part of the Customer Success team, you will be responsible for creating and maintaining a great relationship with our customers and partners You are responsible for the retention of our customers and partners. The success of this mission is crucial for Humasana.

**Your responsibilities include**
- Anticipate: follow the orders on a daily basis, identify potential problems and find the best solutions.
- Create new processes: find solutions to your partners'/customers' blocking points and suggest your ideas to improve internal procedures.
- Partner relations: address partner requests (laboratories, brands, etc.).
- Be a chameleon: depending on the type of customer/partner, you listen, adapt and explain calmly.
- Reporting: report weekly on your activity to your manager

**Your skills**:

- We are looking for an intern who is passionate about human relations, who communicates with great ease and who is extremely optimistic
- Graduate from a business school or university (minimum 2 years of higher education).
- Fluency in writing and speaking German and French
- Thoroughness and great organizational skills.
- Solution driven
- Autonomy and pro-activity
- Great empathy and ability to listen
- Spoken languages: Spanish (C2 level) and French (C1 level) OR French (C2 level) and Spanish (C1 level)

**Our Values**

**Responsibility** - each of us is in control of a part of the destiny of this company. We all take responsibility for both successes and failures.

**Result-oriented culture** - all our actions are guided by a single goal: to achieve our objectives and collectively succeed in making this company the European leader in online parapharmacy.

**Alignment** - each one of us is in his or her rightful place in this company: each one of us knows why we do what we do and why we are where we are. This is the key to the professional growth of each member of our team.

**Communication as a driver of trust** - we believe that trust among our team members is at the heart of the quality of our work and our well-being. We believe that trust is built through communication. We communicate constantly, simply and kindly to build a cohesive team.

**Overachievement** - we are great optimists, we are tenacious, we give everything to succeed and we take great pleasure in it

Tipo de puesto: Beca / prácticas
Duración del contrato: 6 meses

Salario: Hasta 700,00€ al mes

Domande di preselezione:

- Why do you want to work for Humasana ?

Lugar de trabajo: remoto híbrido en 75001 Paris 1er

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