Associate Customer Success Specialist
il y a 4 jours
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
Acts as a real-time post-sale consultative partner to OEM customers and ensures a positive experience by maximizing value and benefit of product or service offerings. Assists in onboarding support to new customers and introduces best practices.
Job Duties
- Consults across OEM solutions upon post sales completion, responsible for day to day account management.
- Travels to customers on semi-annual basis to build and maintain a trusted partner relationship.
- Collaborates with sales, marketing, customer support and product teams to understand areas of customer dissatisfaction and recommends solutions.
- Provides regular communications with National Accounts and Product on key action items, requests or issues that arise.
- Evaluates processes, procedures and systems and recommends and leads the implementation of quality improvements in collaboration with other stakeholders.
Experience required
- At least 1 year of proven experience in improving account relationships, customer success capacity or in customer support field.
- Requires excellent written and verbal communication skills and ability to resolve the complex client issues.
- Fluency in French and English.
- Preferably has an automotive background working with various clients and related company products.
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