Customer Retention

il y a 5 jours

RoissyenFrance, France Expeditors Temps plein

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description** Major Duties and Responsibilities**
- Build a District Retention Program that includes coverage for all existing customers in our District
- Assist Product managers in developing product level retention programs
- Facilitate monthly branch retention meetings
- Build and protect consistency in our branch and service offerings
- Measure and analyze customer revenue trends and proactively communicate these
- Ensure minimum call counts and reviews are completed per district goals
- Ensure incremental improvements are made on building stronger customer relationships
- Grow revenue across multiple product and geographies

**Qualifications**
- Bachelor degree or equivalent business qualifications
- Minimum four years Expeditors / industry experience
- Ability to create/write and articulate client business plans
- Management skills to organize and coach a team
- Demonstrated customer service skills and proven interpersonal skills
- Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
- Inquisitive and exploratory mind-set
- Fluent in English

**Additional Information**
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Must be eligible to work within the EU.

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