Global Account Manager

il y a 1 jour

Paris, France Mirakl Temps plein

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy's, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

As Mirakl continues to grow globally, we are seeking a talented **Global Account Manager** to join our team and drive the success of strategic, high-profile accounts across multiple regions.

**Your Mission**:
As a Global Account Manager at Mirakl, you will be responsible for managing and expanding relationships with our most strategic global clients. Acting as a trusted advisor, you will work closely with client stakeholders to understand their business needs, deliver tailored solutions, and drive mutual success through an extended portfolio of solutions

**Key Responsibilities**:

- **Revenue Growth**: Identify and capitalize on upselling and cross-selling opportunities to maximize account value while delivering exceptional client outcomes.
- **Client Relationship Management**: Build and nurture strong, long-term relationships with key decision-makers across global accounts, ensuring client satisfaction and trust.
- **Strategic Planning**: Develop and execute comprehensive account strategies aligned with both the client's objectives and Mirakl's goals, fostering growth opportunities across multiple markets.
- **Cross-Functional Collaboration**: Coordinate with internal teams (Sales, Customer Success, Product, Marketing) to ensure a seamless and consistent client experience.
- **Market Insights**: Stay updated on industry trends, competitor activities, and market developments to proactively address client challenges and position Mirakl as a strategic partner.

**What We're Looking For**:

- **Proven Experience**: 5+ years in account management, sales, or client success roles, ideally managing global or strategic accounts in a SaaS or tech environment delivering growth through diverse SaaS product categories
- **Strong Business Acumen**: Ability to understand complex business models and identify solutions that align with client goals.
- **Exceptional Communication**: Skilled at engaging with senior-level executives and navigating multi-stakeholder environments.
- **Strategic Mindset**: Adept at crafting and executing long-term account strategies that drive both client success and business growth.
- **Global Perspective**: Experience working in an international context, with the ability to navigate cultural nuances and manage across time zones.
- **Collaborative Approach**: A team player who thrives in a cross-functional, fast-paced environment.
- Excellent verbal/written skills in both **French & English**is necessary.

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