Global Account Director

JLL supports the Whole You, personally and professionally.
JLL is seeking an experienced Global Account Director to lead and manage key client relationships within our Work Dynamics accounts division. This role requires a strategic thinker with a proven track record in managing large-scale, multi-national FM accounts and driving business growth.
Key Responsibilities
Serve as the primary point of contact for assigned global client account, ensuring consistent delivery of high-quality FM services across multiple regions. Develop and implement strategic account plans to drive client satisfaction, retention, and revenue growth. Lead a team of regional account directors and collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction. Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling JLL's broader service offerings. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) for assigned accounts. Manage client expectations and resolve escalated issues promptly and effectively. Stay informed about industry trends and best practices in facilities management to provide innovative solutions to clients. Conduct regular client reviews and maintain strong relationships with key stakeholders at all levels of the client organization. Collaborate with JLL's global network to leverage resources and expertise for the benefit of assigned accounts. Ensure compliance with JLL's policies, procedures, and relevant industry regulations.

**Qualifications**:
Bachelor's degree in Business Administration, Facilities Management, or a related field; MBA preferred
10+ years of experience in facilities management, with at least 5 years in a senior account management role
Proven track record of managing large, complex global accounts in the FM industry
Strong leadership and team management skills
Excellent communication, negotiation, and presentation skills
Ability to build and maintain relationships with C-level executives
Proficiency in financial management and budgeting
Experience with FM technologies and software platforms
Willingness to travel (up to 30% of the time)

**Required Skills**:
Strategic thinking and planning
Client relationship management
Team leadership and development
Financial acumen
Project management
Problem-solving and decision-making
Cross-cultural communication
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.