Customer Experience Manager
il y a 15 heures
**Function**:
As part of the creation of the **Customer Experience & Communication department**, we are looking for our future **Customer Experience Manager** to contribute to the creation of the function.
**Main Goal**:
Based at our**French headquarters in La Ménitré** (30 minutes from Angers, 30 minutes from Saumur), within the** new global Customer Experience and Communications Department,**your mission will be to:
- ** Contribute to defining and implementing the customer experience strategy**within the company by** analyzing customer data**and monitoring indicators to** improve the customer journey and satisfaction.**
- ** Manage a team of 4 international Marketing Communication experts**_(Digital, Events, Graphic Design, Content Creation ) _on a daily basis and lead various teams in the context of cross-functional missions.
- Manage or participate in projects aimed at **developing the customer experience**and** its tools**_ (improving the customer journey, creating innovative services and solutions, problem-solving)._
- Within the company**, contribute to the development of customer-centric culture**across the different departments of the company, particularly in collaboration with the** Internal Communication Manager.**
- For this position, **professional English and French**_(reading, writing, speaking) _and **management experience are mandatory.**Experience in an** international environment**will be a plus.
For the proper assessment of your profile, please provide us with your **resume**and **cover letter.**
**Job description**:
New position
**What we expect of you**:
- Ideally, you have a m**aster’s degree**in **business, marketing, customer experience,** or equivalent education, with significant experience of **5 to 10 years** in the field of **customer experience.**
- Contributor to change, you are recognized for **your listening skills**, **communication qualities,** and have **good interpersonal skills** that will help you create connections with others.
- Comfortable with numbers,** analytical-minded,**and** proficient in customer relationship tools,**you also have a** technical background**_ _**_(operational marketing, CRM, Adobe Suite, reporting tools)_ that will allow you to** quickly adapt** to the various topics assigned to you.
- Finally, you know how to operate in **matrix organizations.**You are** agile**and **curious**and will be able to** organize yourself effectively**in this new position.
**Your benefits and working environment**:
- ** Salary**to be determined based on profile,** 13th month** paid monthly.
- ** Working hours**:Daily rate,** executive status**(with a minimum of **7 weeks of paid vacation / year)**
- ** Management bonus, profit-sharing and incentive bonus**
- ** Benefits**: Family health insurance, discounted company restaurant, CSE**_(holiday vouchers, gift vouchers, discounted tickets, etc.),_ free on-site fitness classes.
- ** By joining Vilmorin-Mikado,**you will be integrated into a** historic seed company,**an expert **within the Limagrain cooperative group,**where the diversity of positions allows for** long-term commitment.**
- Position based in **La Ménitré**(30 km from Angers city center) with a** train station.**Vilmorin-Mikado provides a** carpooling solution.**
**Recruitment process**:
**1st Screening Interview** with HR member (video call)
**2nd Technical Interview**with the Manager (video call or on-site meeting)
**3rd Validation interview** with a director and a visit of the office (on-site)
-
Customer Experience Manager
il y a 15 heures
La Ménitré, France Vilmorin-Mikado Temps plein**Finalité du poste**: Dans le cadre de la **création du service Customer Experience & Communication**, nous recherchons notre futur.e **Customer Experience Manager**pour contribuer à la **création de la fonction.** **Vos Missions**: Rattaché.e au siège français de La Ménitré (30 min d’Angers, 30 min de Saumur), au sein de la** nouvelle Direction...
-
Customer Service Manager
il y a 7 jours
La Ménitré, Pays de la Loire, France LIMAGRAIN Temps pleinJob DescriptionPosting Start Date: 11/20/25Offer ID: 1455Unit: Vilmorin-MikadoJob Title: Customer Service ManagerJob Location: La MénitréContract type: PermanentJob Description:FunctionReporting to the Global Customer Service Manager based in La Ménitré, your main mission is to guarantee the satisfaction of our international clients by providing...
-
Customer Service Manager
il y a 7 jours
La Ménitré, Pays de la Loire, France Vilmorin-Mikado Temps pleinFunctionReporting to the Global Customer Service Manager based in La Ménitré, your main mission is to guarantee the satisfaction of our international clients by providing operational and managerial leadership to your team. You play a key role in coordinating between the sales, logistics, and finance departments, and actively contribute to the continuous...
-
Customer Service Manager
il y a 5 jours
La Ménitré, Pays de la Loire, France Vilmorin-Mikado Temps pleinFranco-Japanese seed company, Vilmorin-Mikado has specialized since 1743 in the creation, production and selling of vegetable seeds for professionals. With the help of more than 1,000 employees, the company distributes its wide range of products on the 5 continents (100+ countries).The company is part of the Limagrain group (4th largest seed company in the...
-
Customer Experience Manager
il y a 2 jours
La Défense, France Planet Temps pleinremote type - Hybrid - locations - La Defense - France - time type - Full time - posted on - Posted Today - job requisition id - JR09237 - About Us: Planet is a leading technology company transforming payments by putting customer experience first.We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and...
-
Customer Relationship Manager
il y a 1 semaine
La Défense, France OpenText Temps pleinOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...
-
Senior Customer Success Manager
il y a 6 jours
La Courneuve, France Digital Realty Global Temps pleinDescription Digital Realtys Customer Operations team is the front-line for all things pertaining to our customers the Customer Success Manager role you will be tasked with providing high touch white glove service to some of our largest customers. The successful candidate for this role will have a strong working knowledge of Data Center Operations exert...
-
Spécialiste de L'expérience Client/ Customer
il y a 5 jours
La Seyne-sur-Mer, France Tesla Temps pleinWhat to Expect - En tant que spécialiste de l'expérience client chez Tesla, vous serez responsable d'offrir une expérience accueillante et supérieure à nos clients qui récupèrent leur nouvelle Tesla. Vous ferez partie de l'équipe de front-of-house qui soutient les activités de vente et de livraison, agissant plus particulièrement en tant qu'expert...
-
R&d Technoseeds Manager
il y a 2 semaines
La Ménitré, France Limagrain Temps pleinBased at the **Headquarters in La Ménitré** (35min from Angers, 30min from Saumur), the technoseeds manager will be responsible for: - ** Supervising a team of 2 managers and 9 collaborators**, to ensure the **monitoring of allocated resources**_(OPEX & CAPEX)_ - ** Proposing, leading and delivering innovative projects** in line with the ambitions of...
-
Customer Experience Spécialiste
il y a 1 semaine
La Ciotat, France Thales Temps plein**QUI SOMMES-NOUS ?** Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou...
