Aftersales Claim Leader

**Join us and be a pioneer for a green transport revolution.**
**Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis and Mercedes-Benz,** ACC is set to **power the future of the automotive industry** by innovating in battery technology.

We aim to produce sustainable, affordable, high-capacity, longer-life batteries as a** cleaner alternative to current energy sources**. We have created an R&D center and new state-of-the art facility in Nouvelle Aquitaine, France, and we are building gigafactories in Germany and Italy, in addition to the one already built in Hauts de France.

We need a range of **skilled and agile people** to bring our vision to life, especially in the areas of industrialization, mechanical design, testing/prototyping and any other function of a new-born company. If you’re looking to take your career further than you imagined, if you’re passionate about creating cleaner transport, we’d like to hear from you.

Our core Values are : Pioneering Spirit, Fast & Agile, Excellence, Greener & Cleaner

**Accelerating sustainable mobility for all.**

**Job description**:
**Overall job definition**:
The After-Sales Claim leader has the responsibility to pilot OEM Customer claims coming OEM field centers, and support when necessary claims coming OEM factories.
- Ensure reactivity and traceability at all steps, until claim successful closure by ACC and by the OEM customer
- Coordinate transversally all internal (Engineering, Quality, SupplyChain, Customer Projects & Serial life,) and external stakeholders, to solve claims and deliver cost and technical competitive solutions,
- Coordinate with ACC factories for problem solving & ensure that action plan are defined & implemented

She / he should be a reactive and pragmatic professional, strongly business minded, focused on customer satisfaction and resolving customer issues, with leadership, effective communication and team spirit.
She / he will report to the Customer Satisfaction & Warranty Manager.

**Main missions**:

- Pilot Claim resolution by ensuring reactivity in answer from plant quality, from V&V and testing by respecting GP relative to claim management
- Ensure that claim are answered in time to customer and if not make sure that a deadline is negotiated with customer to prevent penalties
- Registrate all claims received in ACC internal tool and respect process to fulfill tools
- Execute operational tasks to be able to bring back module from customer site to expertise center
- Update and analysis following KPI:

- Deadline to answer a claim
- Number of claims & status of advancement
- Number of claims under warranty status

**Profile**:
**Knowledge**:

- Experience in automotive area, if possible in aftersales, preferably within a Tier1 supplier or in aeronautical company.
- Know-how about battery / electric vehicle battery industry and technology is a significant plus.

**Experience**:
At least 3 years of experience in the automotive or battery sector at aftersales or similar function.

**Qualifications**:

- French and English mandatory.
- German and/or Italian are a significant plus.

**Some extra skills**:
Experience on battery and/or electronic components.

**Limited travel to ACC factories (Billy-Berclau in France, Kaiserslautern in Germany, Termoli in Italy) or customer reman center in Germany and in Italy.**

**Possibility for part-time remote work aligned with operational priorities.**

**Why join us?**
**Our Advantages and Perks**: new premises, parking spaces reserved for carpoolers, possibility of recharging your electric car on reserved spaces in our parking lot.

You will also benefit from access to our Sports & Culture association, conferences, and also sports, holidays and culture subsidy.

**Our process usually involves 3 interviews: 2 technical and one HR.