Agent Customer Service

il y a 3 jours


Lyon, France VEDACI Temps plein

**Entreprise**:
Notre équipe VEDACI est spécialisée dans le recrutement des métiers du Tertiaire & de la Supply Chain (Transport & Logistique, Douane, Transit International).

Offrant des opportunités en CDD et CDI sur toute la France, notre objectif est de vous accompagner dans vos ambitions professionnelles au travers des besoins de nos clients. Pour y parvenir, il est indispensable pour nous de tenir compte de vos talents, votre potentiel et vos aptitudes relationnelles.

Emilie ESPOSITO, Talent Acquisition, au sein du cabinet de recrutement, recherche pour son client un **AGENT CUSTOMER SERVICE** H/F, en intérim puis CDI sur Lyon.

**Mission**:
**MISSIONS**:

- Traiter les demandes de cotations
- Apporter une expertise ( sur demande du client ou de facon pro-active)
- Établir les procédures d'exploitation
- Participer à la conception du reporting avec le service commercial
- Traiter les réclamations et initialiser les dossiers de litige
- Analyser les performances
- Détecter les opportunités de nouveaux trafics
- Recevoir les ordres de transport et suivre les déroulement des expéditions

**Profil recherché**:

- Vous êtes titulaire d'un BTS / Licence pro en Commerce international / Transport logistique et
- **vous avez une expérience sur même type de poste acquise de min 3 ans**

**Un bon niveau d'Anglais est nécessaire pour ce poste**
- Une bonne maitrise des incoterms et des règles du transport

Informations complémentaires:

- Type de contrat : Intérim de 4 mois puis CDI
- Salaire : selon profil 26 à 35 K€ + avantages
- Localisation : Lyon


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