Field Installation Engineer

**Change the face of robotics with us.**

Enchanted Tools / Changing the face of robotics

At Enchanted Tools, we are bringing a new generation of robots to life.
Combining world-class engineering expertise and the power of imagination, we plan to make everyone’s life better with robotic characters. Our robots can glide, grasp and interact with their environment, tackling concrete issues and needs.

Founded in 2021, we are now 100 enchanters, working in different fields (Robotics, AI, Product design, Project Management, Production, Quality, Supply chain, Finance, Marketing, HR, Sales,...) and we keep growing, thanks to our strong relationships with a variety of investors and partners.

We revealed our two prototypes to the world and are now ready for the next steps of our adventure: industrialize our production, starting with a pilot line at the heart of Paris, then building a plant ; and selling our robots at a global scale. We built a whole ecosystem and rely on well-established partnerships to achieve our ambitious projects. We are looking for passionate, creative and curious experts to join us.

**Why you should join us**:

- You will have a unique opportunity to work on next-gen robots, cracking technological lockers of interaction, grasping, and navigation;
- You will be an early player of a super ambitious and fast-growing adventure, that proved its ability to turn dreams into reality;
- Our team are all experts in their field, coming from diverse and international backgrounds

**Job description**:
Join our dynamic team as a **Field Installation Engineer**, where you will play a crucial role in ensuring the successful installation and configuration of our solutions for our clients.

**Responsibilities**:

- Configure SDK and API based on customer requirements.
- Ensure customer satisfaction by providing timely and effective installation services.
- Customize UX according to customer needs, ensuring seamless integration and user experience.
- Educate and train customers on product use, ensuring optimal utilization of our solutions.
- Develop diagnostic tools to streamline troubleshooting processes.
- Facilitate an open-source community around the SDK, fostering collaboration and knowledge-sharing.
- Document best practices and procedures for installation and configuration.
- Provide feedback for product improvement based on field experience and customer feedback.

**Profile**:
A significant experience in a mechatronic field service-related position is highly appreciated.

**Technical Skills**:

- Proficient in Python and C++ programming languages.
- Experience with hardware installation is an advantage.
- Strong troubleshooting skills, capable of resolving issues on-site.

**Soft Skills**:

- Adaptability to different customer environments and requirements.
- Proactive and responsive attitude towards customer needs and inquiries.
- Excellent communication skills, both verbal and written.
- Structured and process-oriented approach to installation and configuration tasks.
- Creative thinker with the ability to innovate and find solutions to complex problems.

️ **Hiring process** ️

1 - Video interview with a recruiter

2 - Video Interview with the Hiring Manager

3 - Video interview with the HR Director

4 - Offer

NB. You are welcome to visit our offices and meet Miroki and Miroka during the process.

**Benefits**
- ** Freedom** to test and own your work
- Opportunity to work on **cutting-edge** technology
- Chance to make a real **impact** on the future of robotics
- Collaborative and **supportive** work environment
- Chance to **learn and grow** with a team of talented engineers

We offer a dynamic and collaborative work environment where you can impact the future of robotics and human-robot interaction. If you are excited about pushing the boundaries of AI and robotics, we encourage you to apply