Customer Service Technical Specialist

About us

As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world. Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.

Enablon, part of Wolters Kluwer's Corporate Performance & ESG division, is the world's leading provider of integrated software solutions for Environment, Health and Safety (EHS), Environmental, Social and Governance (ESG) management, Operational Excellence, and Governance, Risk and Compliance (GRC). The business helps create a better world by making organizations responsible, productive, and safe through innovative technology.

Hundreds of industry-leading enterprises and millions of users worldwide rely on Enablon's solutions to minimize risks, increase worker safety, prevent incidents from happening, achieve regulatory compliance, and reduce their environmental impact.

Wolters Kluwer Enablon empowers leading organizations to make better decisions, every single day. With Enablon's award-winning solutions, you can drive positive change from plant floor to corporate office. Boost your sustainability, foster on-site safety, and manage global risk with unprecedented ease.

Mission & Responsibilities

Support and Maintenance- Provide level 2 support to clients- Follow up on maintenance of client software- Qualify and provide solutions to defects raised by clients- Comply with Service Level Agreements defined with the clients- Provide rigorous and timely updates to client requests- Strive to reduce response time for support issues- Analyze technical feasibility, and propose solutions to meet customer requirements- Estimate changes requested by client- Manage enhancement requests-
- Deliver quality work and maintain documentation- Provide additional support services for premium clients- Develop, maintain and optimize the interactions between all the internal parties at Enablon- Share best practice recommendations with customers, ensuring an optimal use of the software- Manage customer expectations throughout the support period- Comply with support processes and best practices- Develop a image of a service of great quality and value with clients- Ensure customer satisfaction and enhance relationship management

The Skills & experience we look forward to you having- Degree in Computer Science or Software Engineering or in Customer Service branch and information system domain in general- At least one or 2 years of professional experience developing software or working in the IT customer support branch or information system domain in general- Programming background / general knowledge of SaaS, database, SQL, HTML, JavaScript- Fluent communication Skills (oral and written) in English and French- Focused and Detail-oriented, Self-motivated and enthusiastic- Willingness to serve, Responsible and accountable, Willingness to learn- Patience, perseverance, proactive, attentiveness, empathy.- Problem-solving, prioritization, positive language, time management.- Creative, service-oriented and solution-driven- Customer success focuses

What we offer- A permanent contract in a stable, established company with more than 20,000 employees across the world- Possibility to actively participate in own career development and continuous improvement- Flexible remote working possibilities and flexible working hours- The ability to be part of a close-knit, supportive team, working in a fun environment, who are passionate about Technology and Innovation- Opportunities to work for a global company with offices everywhere across the world- Cool, modern offices; Great place to work- Comprehensive further development with structured onboardings, on-the-job learning, international career options or external training measures e.g. LinkedIn Learning, etc- Team events/Parties- We promote your volunteer work with one extra day free for the Volunteer Day- We offer a referral program with referral bonus

We grow - grow with us

Here you can realise your ideas, learn, develop and grow. We have a lot to offer.

Join us and shape the future together with us.

The rest of the process will include: a first call with a Recruiter from the talent acquisition team, then an interview with the Hiring Manager and a Fit Interview with one or more members of the future Team.

We welcome all people - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.

Your contact person

Michele Kenmogne

Recruiter - IT Talent Acquisition

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