Customer Success Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
Reflect on the media, ads, apps, websites, and online shopping in your daily routine. It's probable that Adobe products influence these experiences.
We are excited to offer an excellent opportunity for a Customer Success Manager position within our Paris-based team.
At Adobe, our Customer Success team is dedicated to delivering outstanding experiences and driving value for our customers. We achieve this through three core pillars: Partnership, Adoption, and Value Realization.
The enhancement of value and Return on Investment in challenging accounts is achieved by our CSMs through the establishment of partnerships, provision of strategic advice, and fostering collaboration with teams and customers to accelerate value.
As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.
You will articulate value, encourage and sell the future of Adobe’s Digital Experience Solutions and Strategy.
**What You’ll Do**:
Establish a reliable bond with customer executives, aligning activities with their business strategy to optimize Adobe's Experience Cloud solutions.
Coordinate and lead all aspects of the customer's adoption, training and development of guidelines to continually drive incremental value and return on the customer's investment.
Identify and grow opportunities and collaborate closely with sales teams to ensure growth attainment on our Top Accounts.
Grasp and evaluate customer needs, the service's adoption rate, and corporate framework concerning the implementation and acceptance of Adobe’s Experience Cloud.
Achieve renewals to a successful finish by closely collaborating with our Sales and Renewals teams as well as the customer’s collaborators
Monitor account/portfolio performance using relevant metrics and by engaging with collaborators.
Partner with engineering department to ensure timely closure of quality issues.
Provide project management for professional service requests.
Build strategy for your accounts to drive dedication and minimize customer attrition.
Work closely with the Sales, Marketing, and Solution Consulting and Consulting team.
**What you need to succeed**:
Bachelor’s or Master’s degree or equivalent experience
Skilled in post-sales account management within Digital Marketing (analytics, optimization/conversion, and/or social media). Applicants with pre-sales or consulting experience will be taken into account.
Extensive background in Digital Marketing Solutions and familiarity with Adobe’s competitive environment is desirable
Shown efficiency in handling an account portfolio of large, complex, and strategic accounts at a senior level. Developing and nurturing relationships at the most senior levels with designated accounts to establish trust as an advisor.
Proven experience driving customer retention initiatives, achieving high retention rates and customer happiness
Strong communications skills (written & verbal)
Ability to anticipate, identify and define problems/issues
Strong presentation skills at all level of audience
Tenacious
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.