Help Desk Engineer- French Speaking

il y a 2 jours

AixenProvence, France Kryptos Technologies limited Temps plein

Tasks
HELP DESK TECHNNICIAN
**Job location**: Avignon to Aix en Provence
**Job type**: Contract - ( 5days onsite )
French speaking is mandatory
Job purpose
User support (Help Desk), installation and configuration of Windows and Mac OS environments, keeping hardware systems up to date, guaranteeing their functionality and digital business continuity.
Installation and management of software in use in the company.
Collaboration with the team of system administrators in the creation and maintenance of the company IT system.
Main Activities
Help desk and users’ support.
- Typical activities include but not limited to IT ticketing system management (FreshService tool used currently and ServiceNow in future)
- Prioritizing and managing many open cases at one time.
- Onboarding end users
- VIP support
- Global digital meeting support
- Meeting rooms support & video conferencing administration
- Rapidly establishing a good working relationship with all other professionals.
- Provision and administer Laptops, Mobile devices, user & mailbox & M365
- Software and hardware installations and procurement
- Stock level management
- Printer/Print service management
- Vendor liaison to procure assets / laptops & mobiles, SIM cards
- Administer the purchase requisition process to have a PO raised to vendors to procure assets
- Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch).
- Server room management. Basic networking skills
- Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with IT Infrastructure dept. members
- Contribute to team effort by accomplishing related tasks as needed
- Testing and evaluating new technology if necessary
- Keep up to date with the ever-changing specific software and operating systems.
- Monitoring and Alert system management
- Perform other duties as requested by direct & dotted reporting line managers/ supervisors.

**Requirements**:
As the number of sites grows, some travel time will be needed both nationally and occasionally internationally to better understand users' difficulties
Key Performance Indicators
- Guarantee the availability of services without fault
- Manage accidents with rationality and competence
- Find solutions quickly to solve problems
- Prioritize project management
- Ability to find or learn new solutions

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