Customer Success Manager
il y a 6 jours
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for an experienced and passionate Customer Success Manager to join our Central & Eastern Europe team for Customer Success. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you
As a Customer Success Manager you will be the main consultant for direct and agency clients in your own book of business. You will partner with Sales, Technical Client Operations, Product and Finance to successfully onboard, retain, grow and engage with French advertisers.
**What you'll get to do**:
- Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client.
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for up to 20 highly strategic accounts.
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
- Own client meetings and business reviews ideally in person as well as additional engagement modules, including product training, data analysis, strategic
- Fluency both in French and English
- Demonstrated ability to effectively communicate, present and advise clients as to how to improve media quality performance
- Advanced knowledge of the digital landscape including the role of agencies, programmatic buying and social platforms.
- Talent to pair analytical skills with your commercial mindset
- Managing growth and retention on targets as a team as well as on your individual portfolio
- Ideally 3-4 years' experience in an account management or customer success role
- Programmatic or Media Agency product experience is a plus
**About Integral Ad Science**
**Equal Opportunity Employer**:
- IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply._
**California Applicant Pre-Collection Notice**:
- #LI-Hybrid_
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