Account Manager

il y a 1 semaine

Grand Est, France GetBlock.io Temps plein

**About the Company**:
A service provider offering blockchain node access for various projects/companies/developers in the European, Asian, and US markets.

**What is important to us**:

- English proficiency at a minimum of Upper-Intermediate level - essential
- At least 3 years of experience in account management in IT, SaaS, or blockchain industries.
- Understanding of blockchain technologies (experience with blockchain nodes or infrastructure projects will be an advantage).
- Strong communication skills.
- Ability to handle large volumes of information and prioritize tasks effectively.
- Responsibility, attention to detail, and a high level of self-organization.

**Responsibilities**:

- Manage and develop relationships with current clients: provide consulting, assist with service usage, resolve issues, extend contracts.
- Handle incoming client requests, assist with API integration and account setup.
- Support clients at all stages of collaboration: from registration to addressing technical and organizational issues.
- Collect and analyze client feedback, suggest service improvements based on their needs.
- Identify opportunities for cross-selling and service upgrades.
- Collaborate with internal teams (technical, marketing, and commercial) to address client requests.
- Prepare reports and regular updates on client interaction status.
- Maintain client records in the CRM system.

**We Offer**:

- Fully remote work format with no location restrictions. Workday starts between 8:00 and 10:00 CET.
- Essentials that are worth mentioning: paid day-off, sick leave, an 8-hour workday, and corporate wellbeing programs.
- Active involvement in the professional growth of every team member

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