Web Client Support Specialist

**ABOUT D-EDGE**

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

At D-EDGE we are driven by these **4 key values**:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND

‍‍‍ **THE TEAM**

The Web Studio team supports our clients in creating intuitive, responsive websites that are conversion-oriented, with the primary goal of increasing direct bookings and maximizing the most profitable sales channels.

The team works closely with Sales, Account Managers, Client Service, and the Product team to ensure seamless integration of various D-EDGE products across these websites.

**WHAT YOU'LL DO**

**Main missions**:

- Collect, analyze, and identify customer needs.
- Provide website support by resolving client cases within SLA timeframes and ensuring a high level of quality to guarantee customer satisfaction.
- Deliver training sessions and offer guidance to customers using web solutions.
- Handle customer complaints and major incidents, ensuring timely follow-up and keeping clients informed about the status of their requests.
- Maintain accurate records and documentation of customer interactions and communications.
- Coordinate and support with Web Studio team members and other departments (Account Managers, Project Managers, Developers, QA) to ensure service alignment and client satisfaction.

**‍️WHAT YOU'LL BRING**
- Experience in customer support
- Good attitude in learning
- Passion for problem-solving and innovation
- Proactivity, autonomy and attitude toward teamwork
- Fluent in **English and French Language**:

- Basic knowledge in HTML5, CSS3, JavaScript and PHP
- Familiarity with WordPress & basic knowledge of website setup and configuration.
- Experience working in a web development or digital marketing agency is a plus
- Knowledge of GA4 and/or SEO best practices is a plus

**WHY YOU WILL LOVE US**

By joining us, you’ll find more than just a job — you'll discover a stimulating environment, a committed team, and a culture driven by innovation:
**A caring and inclusive culture**: respect, transparency, and autonomy every day.
A strong product vision powered by dedicated R&D.
**A real commitment to responsibility**
**An international work environment**: 45 nationalities, offices in 20+ countries.
**Genuine growth opportunities**: Internal mobility, ongoing training, and tailored career paths.
**A range of benefits, including**:Meal and Transport Allowance, Accor Employee Card: Discounts on hotel bookings, access to sports and cultural activities, 12 days per year for social engagement
**A flexible remote work policy** : up to 3 days of remote work per week and 4 weeks of full remote work per year.

**Explore our**Culture Book** today and see if D-EDGE is the right fit for your career aspirations**

**_
RECRUITMENT PROCESS :_**
- 1. Telephone interview with HR team_
- 2. Second interview with Francesco, Head of Web Studio Solution Center_
- 3. A 3rd interview might be requested_