Client Ops

**Discover our galaxy**

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, who still serves as CEO, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over **700,000** freelancers and over **70,000 clients**, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.

We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.

✨ **Malt is also**
- a tech company with a human approach
- a company with a strong culture fueled by **700 Malters** from **40+ nationalities**, working from **9 countries** all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.
- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally
- committed to equality and diversity (50% of People managers are women)
- a company with strong career path policies allowing all Malters to develop and grow equally
- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France

Join us on Planet Malt, we need you to help us write this next chapter
- At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive._

**Explore your future career**

As a member of the **Client Operations** team in the Finance department, you will work closely with our enterprise clients as well as our sales and tech teams on Sales Administration topics.

Your role will be to manage the entire Order/Procure to Cash cycle and to optimize the processes involved in invoicing our customers to ensure that payments are collected on time.

**Key responsibilities** ✨

**Management of the Order to Cash activity**:
- Proactively manage the invoicing process for our various large enterprise accounts
- Receive purchase orders from customers, ensure the correct link with projects and monitor their consumption in order to anticipate over-consumption
- Ensure that invoices are timely, accurate and complete, in line with our model and customer expectations.
- Collaborate with other departments to ensure billing accuracy: accounting, sales, legal
- Manage customer support on issues relating to purchase orders, invoicing/payment and management of specific off-platform invoicing (credit notes, HBO invoices)
- Reconciliation of customer payments and cash collection of payment notices
- Collecting invoices due and overdue and ensuring that payment deadlines are met

**Innovation / Process automation**:
- Identifying and reporting bottlenecks in current financial processes that cause friction on the customer/receivables side in order to reduce manual tasks with little added value (managing invoices/credit notes, sending invoices manually, etc.)

**About you ‍**:
- First experience with operational finance topics ideally in a startup / B2B platform environment
- Rigorous, autonomous and highly organized
- Positive and constructive attitude
- Creative approach to problem solving
- Strong Excel skills and planning and organizational skills
- Bilingual-level French speaker and fully professional level in English, and comfortable in an international, English-speaking environment
- Motivated to join a project that will revolutionize the Future of Work in 2024

**How to join the mission?**:
- First call with a Talent Acquisition Manager to better understand your background and share more about this opportunity
- First interview with one of our Client Operations Team Leads to discuss your experience and the role in more detail
- Business case to complete on-site and present to a panel of Finance leaders to evaluate your sales skills
- Professional Reference check
- Final interview with our CFO,to discuss our long-term vision

**Malt is the perfect space to thrive personally and professionally**
- **Onboarding**:Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
- **Equity**:Every Malter is entitled to stock options
- **Lunch vouchers (legal benefit)**: €9/day on your Swile card
- **Transportation (legal benefit)**: 50% reimbursement (any type of transport)
- **Healthcare insurance (legal benefit)**:

- **RTT*