Ops Excellence Manager

Since its inception in **2016**, Otoqi has established itself as a leading French start-up in the automotive logistics sector.

Our strength lies in combining cutting-edge technology with operational excellence.

**Each year, our 2000 partner drivers move over 500,000 vehicles across Europe, all delivered in under 48 hours.**

Our platform helps car dealers and rental companies overcome their logístical challenges.

We set the industry standard for vehicle transportation in Europe, offering ever more reliable and faster service through continuous innovation.

With **€10M raised in our Series B funding round in 2024**, and a presence in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.

**Job description**:
As an **Ops Excellence Manager** at Otoqi, you’ll be part of the Ops Excellence & Product Team, leading cross-functional projects to **optimize, standardize, and scale** our operations across multiple countries. You’ll turn operational challenges into impactful process and product improvements, define and track KPIs, and enable local teams through tools, training, and best practices.

Working closely with local Ops teams, Product and Tech, sales and CSM you will **design** and **deliver** **solutions** that drive efficiency, customer satisfaction, and retention, while laying the foundations for a scalable operational strategy.

**Main Responsibilities**

**1. Impact-driven projects**
- Collect and prioritize operational pain points from stakeholders
- Translate operational needs into product or process specifications and work closely with Product Managers to feed and refine the product roadmap
- Fully document each project in Notion
- Establish continuous feedback loops with stakeholders to refine and improve solutions after implementation

**2. Performance tracking**
- Measure the impact of each deployed project, communicate results to stakeholders, and evaluate ROI
- Maintain and optimize operational dashboards to track performance indicators and feed decision-making

**3. Enablement of local teams**
- Align operations across countries: standardize processes, adapt to local needs, and drive cross-country best practice sharing.
- Administer and improve shared tools such as Zendesk, Airtable, Notion, and back-office systems.
- Lead internal enablement through training materials and knowledge-sharing sessions to ensure alignment across teams.

**The Experience We Offer**:

- **Innovation**: Help revolutionize the automotive logistics sector by bringing innovative solutions to the challenges of vehicle delivery.
- **Career development**: Otoqi values initiative and autonomy, providing an environment conducive to your personal and professional growth.
- **International presence**: Join a company with operations in France, Italy, and Germany, with plans for further international expansion.
- **Flexible work policy**: Telecommuting options are available, promoting a balance between professional and personal life.
- **Strong onboarding**: A comprehensive onboarding program to guide you through your first days at Otoqi.
- **Team cohesion**: Participate in regular company events, fostering team spirit and collaboration among colleagues.

**Why you’ll love working here**:

- Direct impact on Otoqi’s European growth trajectory
- Opportunity to work on high-visibility, cross-functional projects
- Collaborative, fast-paced, and data-driven culture
- A culture of team spirit and kindness, where trust, respect, and mutual support are part of daily life
- Competitive compensation & benefits
- Growing international footprint with ambitious expansion plans

**Your profile**:

- 3+ years inOperations Excellence, Process Improvement, Product Ops, or similar roles, ideally in multi-country and fast-paced environments (scale-up or logistics are a plus).
- Strong analytical skills (comfortable with Excel/Google Sheets, SQL is a plus)
- Proficiency with operational and analytical tools such as Zendesk (customer support ticketing and workflows), Airtable and N8N (automation), Metabase (BI), Notion (documentation and knowledge sharing)
- Ability to translate strategic priorities into operational roadmaps and deliver impactful projects.
- Strong written and verbal communication skills (French and English)
- Self-starter with a problem-solving mindset and attention to detail

**Interview Process**:

- A phone interview with Hermine - Talent Acquisition Manager (30')
- An interview with Léa - CPO (45')
- A technical interview with Léa and an Ops Excellence Manager (45')
- A fit Interview with members of the Ops Excellence and Product teams