Band 2 - Desktop Support Engineer

il y a 13 heures

Paris, France RSP BUSINESS LIMITED Temps plein

**Work Location**

Paris - La Defence - France - 4 days

Paris - Noisy - France - 1 day

**Job Type**

Full-time - Contract

**Position Responsibilities and Functions**
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Bachelor's Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.

Carry out planned activities (e.g., server patching) that cannot be done in a client’s normal working hours (participate in out of hours rotas)

Type d'emploi : Temps plein

Salaire : 28 000,00€ à 33 000,00€ par an

Avantages:

- Horaires flexibles

Programmation:

- Heures supplémentaires
- Horaires flexibles
- Travail de nuit
- Travail en journée

Capacité à faire le trajet ou à déménager:

- Paris (75): Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)

Lieu du poste : Un seul lieu de travail

Flextime

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