Operations Director

**ABOUT US**

We are a globally acclaimed people agency, but we are more than an agency— we are the industry-leading staffing partner that transforms connections between people and brands into unforgettable experiences.

**Award-Winning Excellence**: Standing tall as an industry leader, Elevate redefines brand-consumer relationships with positive human connections and high-impact experiences.

**Global Presence**: With strategic offices in London, Paris, Berlin, Atlanta, and LA and a network of partner agencies spanning the globe, Elevate is your unparalleled global events staffing agency. Our partnerships include collaborations with industry giants such as Formula 1, Meta, Disney, Coca-Cola, Octagon, Jack Morton, On Location, and more.

**Innovation**: Elevate doesn't just keep up; we lead the way in staffing, using innovation and insight to create extraordinary moments.

**More Than Staffing**: Elevate goes beyond staffing. ESG and DEI are at the absolute forefront of everything we do. Our industry-leading, data-driven reporting tool, Impact, provides real-time insights backed by over 250 individual data points empowering, brands to understand and connect with their consumers.

**ELEVATING PEOPLE & PURPOSE**

As a people-centric agency, we pride ourselves on the authenticity and individuality of our team—a true reflection of our People-People Company Value. Our commitment to Elevating Purpose goes beyond words, with concrete actions in our social and environmental initiatives. We firmly believe in the importance of inclusive organisations, and the staffing industry, and we're proud to be at the forefront of this movement.

**THE ROLE**

This role will serve as the right hand to the Managing Director, taking accountability for the day-to-day operational management of our client services and staffing teams.

How your role links to Elevate's four core values:

- **People, People** - building a bridge between the clients and field staff, ensuring relationship building in every direction is at the heart of everything we do
- **Elevation**- each project should be evaluated and learned from, to ensure we are elevating each project we do with a client to make it the best it can possibly be
- **Take Pride** - We are a people business, so take pride in the fact that you will be working within the biggest cog in the wheel. Our reputation should be built on the excellent work that we take pride in doing
- **Better Together** - The work we put in should be divided and conquered between the team. The Account Managers and Account Directors within the team will always be there as a listening ear to guide you and support where necessary

The Operations Director role will report into the Managing Director.

This is a full-time role offered on a fixed-term employment contract until 31st December 2025, with a view to making the position permanent. We’re looking for someone to start as soon as possible.

**ROLES & RESPONSIBILITIES**
- Act as the glue between the Client Services Team (CST) and Staffing departments, ensuring seamless collaboration and operational efficiency to deliver on business objectives.
- Monitor and optimise processes between CST and Finance to ensure profitable, operationally sound solutions are developed prior to deal close. Oversee project invoicing and reconciliation according to the agreed schedule, and support with payment follow-ups.
- Lead both departments with a growth mindset, fostering a culture aligned with company values and long-term vision.
- Provide dynamic leadership to departmental sub-heads, holding them accountable for performance and delivery against SMART objectives.
- Build CST capability and confidence in delivering insight-led projects, and support the organic growth of Elevate IMPACT services.
- Take ownership of forecasting accuracy for all confirmed (won) client work.
- Ensure full compliance from the Staffing Team across delivery, financial, and legal dimensions.
- Achieve and maintain a minimum average GP of 33% and meet quarterly net profit targets for the department.

**REQUIREMENTS, SKILLS & EXPERIENCE**
- Proven experience in an operational and/or business leadership role within an agency environment, ideally with exposure to the event staffing sector.
- A track record of building and leading high-performing teams that deliver excellence for blue-chip clients.
- Experience managing large and complex portfolios of client work.
- Proactive, solutions-oriented mindset with the ability to anticipate challenges and resolve issues independently.
- Strong interpersonal skills, with the ability to build trusted relationships with stakeholders at all levels.
- Excellent communication and listening skills, with the confidence to address challenges and make sound decisions.
- Commercially astute, with demonstrable financial acumen and strong problem-solving capabilities.
- Strong project management skills, with a disciplined approach to timelines and delivery.
- Financially literate