Guest Experience Manager

il y a 3 jours

VallonPontd'Arc, France PGL Travel Temps plein

Where**:Vallon-Pont-d'Arc**

Contracted hours**:Full-time**

Job Type**:Fixed Term**

Pay**:€2,482.00, Per Month**

Optional Accommodation**:Yes**

**GUEST EXPERIENCE MANAGER**
- Fixed Term Contract from Mid-April to Mid-August
- Earning €2482.00 gross monthly

**Do you love leading teams to deliver exceptional guest experiences?**

Ready for a new adventure? PGL Domaine de Segries is our beautiful centre in southern France, and home to our famous Ardèche Adventure, where our guests enjoy the unforgettable experience of paddling the stunning Ardèche gorge.

We are searching for a talented **GUEST EXPERIENCE MANAGER **to join this unique centre.***

**THE ROLE**

During the operating season (April to August) you will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbyeleaving them with incredible memories to last a lifetime

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with your colleagues to ensure PGL is an incredible place to work, and to visit

You’ll be leading our the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities.

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future.

**IS THIS YOU?**
- A proven leader of people with superb organisational abilities and guest-centric approach
- An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
- Enjoys problem solving and thrives when faced with a variety of challenges & deadlines
- Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams
- Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

**THE PACKAGE**

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.
- A generous benefits package including health and life insurance schemes
- Enjoy a range of employee perks including PGL discounted holidays, partner offers and discounts
- Health and wellbeing support through our Employee Assistance Programme and mobile app

*

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