Customer Success Manager

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**What we offer**

We help the world run better.

**The SAP Academy for Customer Success** is a global development program designed for talent who are early in their career.

**Who You’ll Become**

The **Customer Success Manager (CSM)** works directly with customers to guide them through their business journey with our solutions. The CSM works to increase **customer satisfaction**, **retention**, **renewals**, **references**, and **upsells** for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the **customer lifecycle**, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the **strategic point of contact** for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall **customer health**.

**What You’ll Do**

As a **CSM** within the **SAP Academy for Customer Success**, you will be responsible to:

- Immerse yourself in multi-dimensional, **experiential learning** with a focus on **digital transformation**, **global intelligence**, **human skills**, **business and technology acumen**, **solution/industry knowledge**, and **strategy/tools/process**.
- Enhance skills around your **solution portfolio**, managing **customer retention**, and driving **value realization**.
- Receive **onboarding** in your local market with **on-the-job training** and **mentoring** by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

**CSM focus areas**:

- ** SAP Finance & Spend Management (F&S)** - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
- ** S/4HANA Finance**
- ** Finance & Quote to Cash (Q2C)**
- ** Procurement**
- ** SAP SuccessFactors (Human Capital Management - HCM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

**What You Bring**
- 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
- Proven ability to deliver strategic guidance and solutions that drive **customer success** and **long-term value**, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
- A cooperative and productive approach to working relationships, internally and externally.
- An understanding of **AI fundamentals**, uses, and ethics, to identify business problems solvable with AI.
- A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
- Strong **Business Acumen**, including demonstrated knowledge of business processes and/or industries.
- ** Proficiency in English** to engage with our global network.

**The SAP Academy for Customer Success** is a global development program designed for talent who are early in their career.

**About SAP Academy for Customer Success**

The **SAP Academy for Customer Success** offers a **three-year journey** that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a **unique opportunity** to build a **global network**, collaborate with customers to solve **real business challenges**, and gain **hands-on experience** with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

**#SAPAcademyforCustomerSuccess**
**#SAPCSCareers**

SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our **hybrid work setup** consists of **three days a week** in the office or on-site with customers or partners.

We are planning a **practical and immersive** portion of our program, which will likely involve participants spending **four (4) weeks**, spread across two trips, in **San Ramon, California**. This experience is designed to provide **unparalleled hands-on learning** and **networking opportunities**. _Please note the in-person component is still in the planning phase, and the final decision will be co