Customer Care Specialist Import-export

il y a 4 jours

Lyon, France OWENS CORNING Temps plein

**Description**:
The Customer Care Specialist is responsible for managing customer relationship with a dedicated portfolio. He/she ensures accurate processing of customers requests to meet their expectations, with a customer care and centricity approach. He/she develops customer centricity, ensures productivity and applies lean principles.
**REPORTS TO**:This position reports to: Customer Care Supervisor
**SPAN OF CONTROL**: Composites Europe, scope of order management Europe, Middle-East, Africa

**Responsibilities**:
**Live the Safety stand, adhere to the safety responsibilities**:

- Participate in all required safety trainings
- Share the Owens Corning safety policy to all parties involved in the order processing (including Owens Corning customer)

**Operate in a structured business environment**:

- Meet the OC business guidelines and, process expectations to ensure compliance with company rules and policies
- Uses tools that are at disposal to deal with customer requests, increase knowledge about the customers and optimize customer’s information

**CCS Import-Export missions**:

- ** Ensure the best processing of customers request to meet their expectations**:

- Take action to meet customer needs and concerns: order entry, order follow-up, answer to customer request, price management
- Inform and follow-up on products availability and logistics matters
- Manage customer complaints and consider how actions or plans will affect the customer
- Respond in a timely manner to meet customer needs and expectations or resolve issues.
- Create import/export documentation both within and outside of the scope of SAP
- Process and ensure accuracy of customs documentation
- Manage payments: proforma, COFACE requests, etc.
- Assist internal logistics with with import and export issues associated with all shipments
- **
- Ensure customer satisfaction with a high level of service in terms of order processing (responsiveness, courtesy, order processing reliability, pro-active communication...)
- Participate or support in preparing customer visits (both onsite and at customer locations) to better understand customer needs and requirements and how OC can grow with them
- Propose solutions to meet customer’s demand, seek out for opportunities to better serve customers
- Participate in digital tools development and implementation (customer portal)

**Job Requirements**

**MINIMUM QUALIFICATIONS**:

- Bachelor’s degree in Commercial or Business with export speciality

**EXPERIENCE**:

- Minimum 5 years experience in import/export management (Middle-East is a prerequisite)

**KNOWLEDGE, SKILLS & ABILITIES**:

- Bilingual English, 1 other European language appreciated
- Perfect knowledge of international commerce
- Perfect knowledge of international rules and regulations regarding import and export deliveries
- Knowledge of sales and marketing or logistics principles
- Analytical skills
- Adaptable and flexible with team members and with organization
- System knowledge: SAP is a must, Microsoft Office, Customer digital tools appreciated (customer portal )

**PERSONAL CHARACTERISTICS**
- Customer centricity
- Interpersonal skills and emotional balance
- Structured self-organization
- Multitask and adaptability
- Sense of urgency and responsiveness
- Detail and process orientation

**About Owens Corning**

Owens Corning is an equal opportunity employer.

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