Customer Success Manager

**Who we are**: Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy. With over 170 clients worldwide and rapidly growing, we are making significant strides in the US market, with the ambition to become a top 3 player in the data catalog space. Our teams span across two continents, fostering a dynamic international spirit that drives our innovation and growth. **Our mission**: To lead the revolution in modern business data catalogs by empowering data professionals and business users through AI-driven data governance. As we expand rapidly in the US, we aim to set the standard for data and AI solutions, positioning ourselves as a trusted partner for navigating the complexities of a data-centric world across industries. Our vision is to drive impactful change and growth, particularly in the US market, as we shape the future of data governance on a global scale. **Our values: Be intentional. Be clear. Be bold. Be humble.** DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio (170+ clients), builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence. Their objective is to provide the best service across all customer touch points to increase customer **satisfaction** and **success** with DataGalaxy. We are striving to become a global leader: DataGalaxy is part of a multi-country strategy (US and Northern Europe). It's an exciting challenge with rapid development opportunities. The position of Customer Success Manager at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. You will be working closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advice. **Mission**: - Managing a client portfolio in collaboration with Account Managers: - Support the customers on a daily basis in the use of the product - Analyze and prioritize their needs - Assist with implementation and best practices - Ensure customer loyalty to increase account revenue through upselling - Answering technical and product questions to help clients get the most out of DataGalaxy - Evaluating user experience and recommending improvements - Contributing to strategic account committees. - Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients. - Monitoring platform usage indicators (Health Check) and customer satisfaction metrics to drive retention, account growth - Collaborating with the Product team (customer feedback and requests) - Creating and maintaining content, deliverables, and best practices - Managing and animating the user community (User Groups on-site & virtual) **Profile**: - At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality) - Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value - Proficiency in statistical analysis and measurement techniques - Fluency in English and French - Bonus: Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API) **Soft skills**: - Ability to communicate effectively and simplify complex concepts to ensure understanding among various internal and external stakeholders of the company; - Strong ability to analyze and understand customer needs; - Collaborative team player with a strong sense of teamwork; - Exceptional customer relationship management skills; - Pedagogical, well-organized, detail-oriented, and autonomous DataGalaxy offers a number of **advantages**: - Offices in the heart of Lyon and Paris, 10-15 minutes from the train stations - Flexible working hours ("forfait jour") A real opportunity to join a French start-up that is a pioneer in its market - A chance to create your own career path with autonomy in multiple projects - An attractive remuneration according to your performance and your potential Remote work at will & 2.70€ net / day - Health insurance Apicil - Meal vouchers (Swile card of 9€/day) - Public transport 50% reimbursement - Daily coffee and snacks - Quarterly team events and seminars