Customer Success Manager

SoSafe has the ambition to become the leading cybersecurity provider in Europe. Our award-winning awareness platform triggers behavioral change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025—we invite you to be part of the solution

We are looking for **Customer Success Manager** who will help us achieve measurable results and thus generate real impact with the customer. This is what drives you. And at the same time, you want to make the internet a bit safer—in one of the most exciting industries of digitalization—by working as a team with highly motivated software developers and ex-consultants? Then you should keep reading

**Your mission**

With a customer
- and product-centric mindset, you will own a book of business within SoSafe’s customer base and ensure their success with SoSafe’s product suite. You will be accountable for building relationships and delivering customer value to ensure retention and drive growth.

**Your duties in our Customer Success team will include**:

- Advising customers on cybersecurity awareness measures
- Handling security awareness campaigns with SoSafe’s customers and highlighting ROI
- Conceiving and completing business reviews
- Handling commercial negotiations (including renewals and upsells)
- Proactively assisting customers in achieving their goals
- Contributing feedback to our product development team as the voice of the customer

**Your profile**
- You are customer-centric
- 2+ years of practical experience as a Customer Success Manager or in another customer-facing, quota-carrying role
- Excellent written and verbal communication in French and English
- You are confident discussing commercial details with customers (renewals and upsells)
- You can oversee multiple internal and external stakeholders across a variety of customers and projects
- Experience in a SaaS environment, and eager to continue learning about evolving technology
- You are a team player and want to be part of a team that learns from one another

**Why us?**

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats, and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment dedicated to your professional growth.

**What we offer**
- Work/Life balance: flexible hours, 33 vacation days
- Wellbeing and Financial support: Open Up, Corporate Discounts
- Coming together for moments that matter: annual company off-site, team events, local meet-ups
- And the list goes on: Learning & Development Allowance, Tech Equipment, Referral Bonuses, Dog Friendly HQ
- _Perks and Benefits listed above are for full-time employees and can vary slightly by office location. These are just a sample; you’ll learn about more benefits offered during the interview process._

**About Us**

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.

Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you