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Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Support Specialist must advise and provide technical expertise to customer requests while respecting company standards and ensuring customer satisfaction
What You’ll Do on a Typical Day
Diagnoses and analyzes customer technical issues
Takes care of solving customer problems
Raises technical tickets to technical teams (R&D, product) and to suppliers
Ensures follow-up with technical teams
Be responsible for writing articles in order to enrich the product knowledge database.
Be responsible for carrying out any missions that may be entrusted to him/her in the course of his/her duties. These tasks have an evolving nature, on one hand due to the imperatives of adaptation of the company and its needs, on the other hand to the capacities and the deepening of skills
What We’re Looking For
Minimum Bac+2 or significant experience in the world of travel or expense report
Experience in Technical support
Customer relationship management
Experience in the tourism sector would be a plus
Fluent in French and English.
Good oral and written communication.
Knowledge of GDS (Amadeus, Galileo and Saber) would be a plus
Knowledge of Salesforce CRM and Jira would also be a plus.
Curiosity
Able to communicate effectively.
Being able to speak to non-technical people.
Proactive attitude
Good interpersonal quality
Active listening
GBTJobs
Location Paris, France
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
