Customer Service

**GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Head Office is located at the Researchpark Haasrode in Leuven, Belgium. GC Europe NV supports and leads our different sales offices and dealers. Our warehouse spreads our products to Europe and the Middle East.The GC Orthodontics team currently consists of 21 people in France, whose mission is to offer and sell cutting-edge products to orthodontists.

At **GC Orthodontics** we embody the values that make us unique, reactivity, pragmatism, adaptability, autonomy, commitment, trust and transparency.

To support our Logistics & Shipping team in Sucy-en-Brie (94) in their day-to-day challenges, we are looking for a **Customer Service and Logistics Assistant Trilingual**, motivated to engage in customers relationship (70% of working time) and logistics follow up (30% of working time).

Primary responsibilities for this job include, but are not limited to the following:
**Main Responsibilities**:

- Maintain control and ensure regulations to all import/export daily operation and monitor work according to corporate and local policies and evaluate all new customs requirements.
- Follow up /maintain the record and communications with all our freight forwarders, logistics carriers and provide optimal level of customer services and resolve all shipment issues.
- Keep the daily track of all exported and imported shipments and update the related inventory tables and report accordingly.
- Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency internally and externally.
- Good knowledges in logistics, shipping and transport procedures rules and regulations (3pl, WMS, Incoterms, etc)
- Communicate with our external supplier, and with our customers etc. to achieve profitable deals and mutual satisfaction.
- Generate shipping and logistics documents (AWB, packing lists, invoices, etc.) as required and maintain the record accordingly.
- Travel to Germany every two months to check German Warehouse activity.
- Keep logs and records of warehouse stock, executed orders etc.
- Creation and modification of internal process documentations
- Identify issues, collect data, and build reports accordingly.
- Other tasks assigned by the direct manager.

**Requirements**:

- 2-3 years of experience in logistics and customer satisfaction (Voice of Customer)
- Experience in ERP is an added advantage.
- You have the capacity to clearly communicate with all the relevant stakeholders in oral and written form.
- You have solid relationship skills and have been able to work in an optimal manner with internal and external stakeholders.
- You are credible, rigorous and meticulous in your work. Person of integrity, you are willing to invest yourself in this role.
- You master the Office package.
- **Fluent level of French and German** is required both written and spoken
- **Good level in English** is also required
- Mobility and availability are required (Travel to Germany every two months)

**We offer you**:

- Equity: Employees are the foundation of our success, so you can share in that success as we grow.
- Flexibility: A hybrid work policy.
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage.
- Well-being: Personal development.
- Vacation: Five weeks of paid leave per year, in addition to national holidays.
- High tech: Access to high performance office equipment, including Apple products.
- Transport: GC reimburses part of your means of transportation.

**Salary**: 42,000.00€ - 45,000.00€ per year

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- German (required)
- English (required)

Work Location: Hybrid remote in 94370 Sucy-en-Brie