Customer Tech Manager(France, Paris)

il y a 7 jours

Greater Paris Metropolitan Region, France Meitu Inc. Temps plein

Responsibilities:

● Technical Project Management

-Plan, execute, and oversee technical projects to ensure on-time and high-quality delivery.

-Define project scope, objectives, deliverables, and success metrics in collaboration with internal and external stakeholders.

-Identify and mitigate project risks while ensuring alignment with client requirements and expectations.

● Cross-functional Collaboration

-Collaborate closely with engineering, product, and sales teams to ensure seamless deployment of technical solutions.

-Act as a liaison between technical and non-technical teams, translating business goals into executable technical plans.

-Facilitate effective and clear communication between internal cross-functional teams and external clients.

● Continuous Improvement and Innovation

-Gather insights and feedback from clients and internal teams to refine technical workflows and product offerings.

-Keep up with industry trends and emerging technologies to enhance technical strategy.

-Continuously optimize project workflows, tools, and methodologies to improve efficiency and quality.

● Customer Relationship and Support

-Serve as the main point of contact for clients, maintaining frequent and transparent communication.

-Analyze client needs to inform internal product development and improvement efforts.

-Build and maintain long-term client relationships by staying alert to market changes, risks, and business challenges.

● Internal Team Collaboration

-Partner with business development and executive teams to create strategic technical plans aligned with customer goals.

-Coordinate internal resources for successful product delivery and deployment.

-Lead project review sessions to resolve issues and drive projects forward.

● Risk and Issue Management

-Proactively identify potential project risks and implement mitigation plans.

-Address and resolve issues quickly to ensure smooth execution throughout the project lifecycle.

Qualifications:

● Educational Background and Experience

-Academic background in software/hardware R&D, product management, or data analytics.

-3–5 years of experience in project management or technical delivery; experience in client management is a strong plus.

● Skills and Competencies

-Proficient in project management methodologies and tools (e.g., Agile, Scrum, Waterfall).

-Strong analytical thinking and problem-solving abilities.

-Excellent communication and interpersonal skills; able to collaborate with both technical and non-technical stakeholders.

-Familiarity with software development processes, technical systems, and infrastructure.

● Certifications and Language Requirements

-PMP, CSM, or equivalent certifications are preferred.

-Fluency in English is required for both technical and business communication.

-Additional European language skills such as French, German, or Italian are considered a plus.

Preferred Background:

-Minimum 2 years of team management experience.

-Proficiency in Spanish or Italian will be considered an advantage.

-Strong analytical and structured problem-solving capabilities.

-Outstanding global communication and presentation skills.

-Experience managing cross-functional, cross-regional project teams.

  • Customer Success Manager

    il y a 2 semaines

    Greater Paris Metropolitan Region, France DATAROCKSTARS Temps plein

    DATAROCKSTARS est leader de la formation en data science, intelligence artificielle et cybersécurité. Nous formons les meilleurs experts de demain en leur offrant des programmes d'excellence et un accompagnement de premier ordre. Rejoindre DATAROCKSTARS, c'est intégrer une équipe passionnée et contribuer à la réussite des futurs leaders de la...

  • Customer Success Manager

    il y a 7 jours

    Greater Paris Metropolitan Region, France Optimy Temps plein

    About OptimyAt Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries :...

  • Customer Success Manager

    il y a 4 semaines

    Greater Paris Metropolitan Region, France Optimy Temps plein

    About OptimyAt Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries :...

  • Customer Success Manager

    il y a 2 semaines

    Greater Paris Metropolitan Region, France AVEST Temps plein

    A propos d'AVESTAVEST est la solution SaaS incontournable à destination des agences immobilières pour leur permettre de développer leur activité et de mener à bien les projets de leurs clients avec la plus grande efficacité.Notre produit rencontre un fort succès auprès de nombreuses agences immobilières partout en France.Soutenue par des...

  • Technical Customer Success Manager-paris, France

    il y a 3 jours

    Paris, France Tek Infotree Sdn Bhd Temps plein

    **Position: Technical Customer Success Manager** **Work location: Paris, France** **Salary budget: €6182 to €6710 per month** **Company background: Network security, Cybersecurity** **Employment type: 1 year contract renewable with future possibility to convert to FTE** **Your Career** As a Customer Success Manager, you are a critical part of our...

  • Customer Success Manager

    il y a 4 semaines

    Greater Paris Metropolitan Region, France OVHcloud Temps plein

    Within your #OneTeamYou will be in charge to secure adoption and drive customer satisfactionYou will build customer loyalty to fight churnYou will reduce Time-to-Value for OVHcloud’s customersYou will increase account income through cross-selling & upsellingYou will bring the voice of the customer and advocate him within OVHcloudYour main responsibilities...

  • Customer Success Manager

    il y a 1 semaine

    Paris, France Insider. Temps plein

    Customer Success Manager (Paris, France) Get AI-powered advice on this job and more exclusive features. About Us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique...

  • Tech Adoption Manager

    il y a 2 semaines

    Greater Paris Metropolitan Region, France Sodexo Temps plein

    Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play.Operating in 45 countries, our 412,000 employees serve 100 million consumers each day. The Sodexo Group stands out for its independence and its founding family shareholding, its responsible...

  • Customer Success Manager

    il y a 7 jours

    Paris, France Hivebrite Temps plein

    Hivebrite is an all-in-one community management and engagement platform - We power communities, help them thrive, and maximize their impact. That's our mission. Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 900 customers worldwide - including...

  • Tech Adoption Manager

    il y a 5 jours

    Greater Paris Metropolitan Region, France Sodexo Temps plein

    Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play.Operating in 45 countries, our 412,000 employees serve 100 million consumers each day. The Sodexo Group stands out for its independence and its founding family shareholding, its responsible...