Retail Training Manager

Summary
About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today it continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga's 50th Couture collection—the House's first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025, Demna designed both men's and women's collections as the Artistic Director.

In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description
Your opportunity
You will lead the development and implementation of the training strategy, from conception to rollout, for WW Retail Teams, aiming at elevating our client experience, commercial performance and passion sharing.   

You will support business and retail teams by assessing, designing, and ensuring the development and deployment of engaging retail-training tools, animations and workshops.

You will identify opportunities and synergies with other departments; instill best practice sharing, and a consistent approach to learning across all retail teams.

How you will contribute

• Assess, design and develop Retail Training plans and tools (in-store, classroom and digital) in line with the Retail Excellence strategy and Global Retail Training framework
• Develop a cohesive retail training community across all regions and training levels (from HQ, to HO, to Local trainers, and in-store training Ambassadors)
• Follow-up on training roll-out with Regional training and management
• Lead the Development of a culture of strategic Coaching and feedback amongst our Managers in Stores, aimed at driving performance and client experience elevation
• Manage, engage and develop the Retail Training teams at headquarters and regionally

Who you are

• 10 years' experience in training design, development and deployment or in management experience in luxury retail
• Previous experience in a global retail environment in a similar position would be appreciated
• Possess a strong passion in fostering a learning culture and developing talents
• Ability to travel internationally
• Strong Project Management skills
• Able to work in a fast and international environment with many interactions
• Able to work under pressure on tight schedule and adapting to different requests (prioritize + flexibility)
• Proficient in Microsoft Office (Excel, Word, Power Point); Photoshop; digital tools
• Perfect command of English

Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type
Regular

Start Date

Schedule
Full time

Organization
BALENCIAGA S.A.S.