Customer Success Manager

il y a 3 jours

Paris, Île-de-France Blent Temps plein

Who are we?

BLENT is a leading Business Intelligence (BI) platform built for the hospitality industry. Our platform aggregates real-time data from multiple sources, empowering hospitality managers and decision makers with actionable reports, alerts, forecasts and insights that drive performance and profitability.

Founded in 2019 by a team of international hospitality and technology experts, BLENT combines deep industry expertise with cutting-edge innovation. Today, we proudly support a diverse portfolio of international hospitality clients. At BLENT, we are passionate about transforming the hospitality sector through three core pillars: hospitality expertise, technology excellence and outstanding customer service.

Values

At Blent, our values shape who we are and how we work.

  • We're fueled by Passion, bringing energy and creativity to every challenge.
  • We act with Boldness, taking smart risks to push boundaries.
  • We focus on Impact, channeling our efforts where they matter most.
  • We embrace Learning, staying curious and always growing.
  • We lead with Empathy, building genuine connections and trust.
  • And we show Respect, creating a culture where every voice is valued.

Mission Highlights

As part of our Customer Success Team, the Customer Success Manager implements the Blent BI platform for our customers, paying particular attention to their needs and analyzing, resolving and documenting any issues that may arise during and after the implementation phase, providing ongoing support to ensure customer satisfaction and retention. They help customers achieve their desired outcomes and receive maximum value from our products and services.

Reporting Line

VP Business Intelligence

Responsibilities

  • Work with new customers to ensure successful onboarding, including product setup, training, and support,
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both,
  • Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey,
  • Educate customers on the value of our product/ service and help to uncover use cases before they become emergences,
  • Analyze customer data to identify trends and opportunities for improvement,
  • Identify opportunities to upsell to existing customers.

Profile

  • Have at least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position.

Mandatory skills

  • Solid project management and methodological skills
  • Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
  • In-depth understanding of key performance indicators in the hospitality sector
  • Proficiency in Microsoft Excel and data manipulation
  • Be familiar with hospitality SaaS solutions and agile development methods.

Soft skills

  • Proactive and problem-solving mindset
  • Ability to complete tasks in a timely, organized and independent manner
  • Excellent communication skills and ability to convey complex information to others
  • Demonstrate an ability to work effectively under pressure.

Languages

  • French (Native speaker or minimum C1) mandatory
  • English (Native speaker or minimum C1) mandatory
  • German an advantage

Recruitment Process

  • HR interview (Audrey)
  • Hiring manager (Marina) interview
  • Case study
  • Final interview with a founder or co-founder

To qualify for this position, you must be legally entitled to work in the European Union or in Switzerland.

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