Customer Success Manager

Our mission The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that will make salespeople invincible and redefine an industry: Welcome aboard.
About us Imagine a sales team that works smarter, closes deals faster, and constantly grows its skills. That's what Modjo makes possible. Modjo is an AI-powered platform that captures and analyzes sales conversations to help sales teams perform better: less admin, more impact. We give sales back to salespeople. At Modjo, we're not just building a product — we're challenging how sales performance is defined, measured, and improved. We believe performance doesn't happen in dashboards. It happens in action. Join us, and you'll play a key role in shaping the future of sales for Mid & Enterprise companies across Europe, within a fast-growing and ambitious B2B SaaS company.

Our culture Continuous learning : Raise the Bar (Excellence as a standard) We care deeply about quality, in our product, our decisions, and the people we hire. "Good enough" isn't good enough. We continuously challenge ourselves and each other to do better, think sharper, and aim higher. Team Spirit, with Honest Feedback We believe great teams are built on trust, candor, and collaboration. Feedback is not optional — it's how we grow. User First. Always. Everything we build starts with the reality of sales teams in the field. We obsess over real user problems, not theoretical ones. Entrepreneurial Mindset We act like owners. We don't wait for perfect conditions to move forward. Autonomy comes with accountability.
About the Role We're looking for a Customer Success Manager – Enterprise to own and scale the success of our Tier 1 customers, ensuring Modjo delivers measurable value across complex, high-impact organizations. This is a strategic, high-impact role: you'll be joining at a key moment in Modjo's growth and will have real ownership over our Enterprise customer motion, long-term retention, and expansion strategy. Your mandate is clear: drive adoption at scale, secure long-term partnerships with executive stakeholders, and influence the product roadmap through deep customer insights.
Your Mission Enterprise Relationship Management - Own and manage a portfolio of 10–15 key Enterprise clients, with multiple stakeholders per account. - Build strong, trust-based relationships with C-level, VP, and operational leaders. - Act as the main strategic point of contact and ensure executive alignment over time.
Strategic Customer Success & Adoption - Design and lead complex onboarding and deployment plans adapted to enterprise constraints (processes, security, scale). - Drive adoption across teams, geographies, and use cases. - Ensure Modjo becomes a core, mission-critical tool in the client's revenue stack. - Passion for AI-powered products - Demonstrate a strong product mindset and genuine curiosity for AI. - Translate customer needs into clear product feedback and opportunities. - Be able to go deep with Product & Engineering teams, challenge ideas, contribute to feature discovery, and support feature development when needed. - Act as an internal AI & Product ambassador for Enterprise use cases.
Project Management & Execution - Lead cross-functional projects involving Product, Tech, Sales, and Customer teams. - Structure complex rollouts, manage timelines, risks, and dependencies. - Ensure high standards of delivery, communication, and follow-up.
Retention & Expansion - Secure renewals and long-term commitments in collaboration with Account Executives. - Identify expansion opportunities (new teams, features, geographies). - Build account plans with clear success metrics and growth trajectories.
Voice of the Customer & Entrepreneurship - Be the voice of Enterprise customers internally, influencing roadmap and priorities. - Proactively identify gaps, inefficiencies, and opportunities to improve how we serve Tier 1 clients. - Take ownership, move fast, and help shape Modjo's Enterprise motion from the ground up.
Success after 12 months means - You have built strong, trusted relationships with 10–15 Tier 1 Enterprise clients, with clear executive sponsorship in each account. - You have successfully deployed Modjo at scale across complex organizations (multiple teams, stakeholders, and use cases), with high and measurable adoption. - You have secured renewals and long-term commitments across your portfolio, while identifying and driving meaningful expansion opportunities. - You have become a key voice of Enterprise customers internally, influencing product priorities and contributing to the evolution of Modjo's Enterprise offering. Tip: You've not only managed accounts — you've shaped how Modjo works with Enterprise customers.

Who you are - 3–6+ years of experience as a Customer Success Manager, Account Manager, or similar role, ideally managing Enterprise customers. - Proven ability to manage complex, high-stakes clients with multiple stakeholders. - Strong product appétence and comfort working closely with Product & Engineering teams. - Genuine curiosity for AI, data, and emerging technologies. - Excellent project management and structuring skills. - Strong entrepreneurial mindset: autonomous, proactive, and impact-driven. - Comfortable challenging ideas, proposing solutions, and building from scratch. - Fluent in French and English (written and spoken). - Bonus: experience with Revenue Intelligence, CRM, or Sales/CS platforms in a scaling environment
Bonus points if - You have previously worked in a scaling SaaS startup building or structuring an Enterprise motion. - You're comfortable acting as a bridge between business and tech, and enjoy going deep into product topics with engineers. - You naturally spot inefficiencies and take initiative to improve processes, tooling, or ways of working without being asked.

Why this role matters Modjo is increasingly working with large, complex organizations where adoption, value creation, and product fit require a much higher level of structuring, seniority, and product involvement. This role exists to ensure our Tier 1 Enterprise customers succeed at scale, stay long-term, and actively shape the future of the platform.
Why now? Because Enterprise customers are becoming a strategic growth lever for Modjo. This role is high leverage: the impact goes far beyond individual accounts — it directly influences retention, expansion, product direction, and how Modjo positions itself in the Enterprise market.
What we offer - A foundational role in a fast-growing B2B SaaS company backed by top European VCs - A great culture - Offices in the heart of Paris Healthcare: Alan Blue insurance - Perks: Gymlib & Beetogreen (bikes) preferential rates + RTT - Parental Leave Soft Landing: Upon returning from maternity or paternity leave, you take 1 day off per week for the first 4 weeks to ensure a smooth transition (at full salary)
Why join Modjo now? - Build, don't maintain: We are still laying the tracks. You won't be here to maintain legacy processes or manage the status quo. You are here to build, innovate, and leave your mark on the company's trajectory. - The AI Revolution: We aren't just riding the wave; we are shaping it. You will work on a product that is concretely changing how thousands of professionals work every day using AI. - High density of talent: Join a team where "average" is not an option. You will work alongside people who will push you to be your best self every single day.
Hiring process Step 1: First call screening call with TA Step 2: Hiring manager call with CSM Lead Step 3: Case study Final interview with Paul (CEO) + reference checks Team coffee
Practical details Start date: ASAP Location: Paris Contract: CDI

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