Senior Account Manager

Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create
big impact through big ideas
.

Purpose of the Job
The Senior Account Manager is responsible for ensuring that HH Global products and services are delivered aligned to the overall objectives and SLAs in place with our global client partner.

You'll work closely with client stakeholders, client retail partners, the HH Global supply chain and the central HH Global team to lead Permanent Point of Sale (POS) projects from briefing to end of life.

We need you to have technical experience in the creation, specification and production of FMCG Permanent POS displays and fixtures within the retailer networks across the region, enabling value and direction to be given throughout each step of the process.

Key Responsibilities

• Develop key relationships with multiple client teams crossing different segments within the client's organization, building and maintaining healthy long-term partnerships
• Demonstrate an understanding of client objectives and alignment to local needs to encourage a mutual benefit and growth opportunities
• Work with the client, clients customers, design team, category buyers, suppliers and installation teams to prepare production proposals, commercial costing and timelines
• Ensure all aspects of the process are managed as per our overarching program objectives and agreement
• Track project milestones, identifying and managing risks, potential issues, in line with company best practice and using the appropriate tools and technology; Ability to be agile and adapt to changing priorities; adjusting plans as required
• Playing a key role in the development process, offering the client creative and technical solutions to any problems that are encountered
• Collaborating with internal teams to ensure that quality standards, processes and agreed SLA's are adhered to throughout the project lifecycle
• Identifying opportunities by staying on top of industry trends, segment activities, and competitive landscape
• Prepare and present monthly review sessions to promote progress and highlight opportunities
• Delivering services on time, to specification, to a high quality and to contractual targets
• Maintain a full understanding of the broad range of HH Global's services, identify opportunities and implement new services that complement the clients business
• Identifies opportunities for continuous improvement and implements new methods and procedures as required
• Work with clients to encourage the adoption of existing components supported by sustainable solutions

Knowledge, Skills + Experience

• Experience in the development and manufacture of Permanent 3D POS Materials deployed in a retail environment, is essential
• Demonstrable professional experience working to manage complex projects across a range of substrates/materials and product categories
• Identifying and driving innovation in collaboration with the client and aligned to a wider program objective
• Experience in working with third-party manufacturing, including off-shore, would be an advantage
• Experience working with Industrial Design teams to deliver innovative and technical solutions is essential
• Ability to work independently and remotely when not on site with clients or suppliers
• Works collaboratively with others in pursuit of team goals
• Is comfortable analyzing and interpreting data and conversation on client reports
• Identifies and acts on growth opportunities within the client account to build scale and scope
• Takes a logical and systematic approach to work
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office and working with project management tools
• Be comfortable in client meetings to become an extension of the client team _ interact and provide high levels of comfort to the client on campaign management
• Fluent in verbal and written French + English _ Dutch would be a plus

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.