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Principal Strategic Ecosystem Manager EMEA
il y a 1 heure
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall:
We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.
About the Role:
As a Strategic Ecosystem Lead, you'll play a critical role in how Aircall scales and succeeds with its most strategic technology partners. This cross-functional role is part program manager, part operator, and part strategic orchestrator, ensuring company-wide initiatives run efficiently, deliver impact, and stay aligned with broader business goals.
You'll sit at the intersection of GTM, Product, and Operations teams, helping drive structure, clarity, and velocity across regional and global initiatives tied to our Tier 1 ecosystem partners.
Key Responsibilities:
- Drive alignment and execution across teams to support key partnership initiatives
- Remove roadblocks, clarify priorities, and ensure initiatives land with impact
- Build the processes and infrastructure needed to scale execution across regions
- Coordinate with Product, GTM, and Ops teams to connect strategic vision to day-to-day delivery
- Report progress to leadership, linking outcomes to measurable business value
What Success Looks Like:
- Strong contribution to new sales through Aircall's ecosystem partnerships
- High attachment rates for Tier 1 integrations
- Consistent delivery of cross-functional quarterly OKRs
- Tangible improvements in execution velocity and operational maturity
Qualifications:
- 7+ years of experience in Saas
- Working with HubSpot & Salesforce is a big plus
- Exceptional program or project management skills in a SaaS or tech-driven environment
- Comfortable sparring with Product and Engineering teams
- Strong executive presence and crisp storytelling
- Experience working across multiple regions and functions
- Based in one of our offices in EMEA (Paris, London, Madrid or Berlin)
Why join us?
Key moment to join Aircall in terms of growth and opportunities
Our people matter, work-life balance is important at Aircall
Fast-learning environment, entrepreneurial and strong team spirit
45+ Nationalities: cosmopolite & multi-cultural mindset
Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
