Customer Success Manager EDPS
il y a 1 mois
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
As Edenred continues to break new ground by continuously innovating in the field of payments, our global platforms are increasingly playing a pivotal role in achieving our ambitions. After successfully launching EDPS (Edenred Direct Payment Services) for Meal Delivery players, building MVPs for and , the team is shaping itself to scale the platform, fine-tune features and invent the next success story.
The job reports to the Head of eCommerce payments (team of 4), within the Global Digital Products Department (team of 12), together with other members dedicated to digital innovation, payment innovation and new API services, trialling concepts and creating new business opportunities for the group.
YOUR ROLE
The Customer Success Manager EDPS is a key part of the engagement team. He/she builds strong relationships with internal clients and external partners to ensure they are optimizing their usage of EDPS to receive the highest ROI.
You will be responsible for the roll-out of new clients (internal business units), the roll-out of new partners, business & operational monitoring, service reviews, incident resolution, liaising with the relevant internal and external teams to drive value and business growth.
Your key activities include:
Roll-out management
Onboarding new customers (Edenred business units)
Onboarding Merchants partners
Service management: executing the global payment API platform
Driving the regular conversation (weekly, monthly): business figures vs target KPI, current projects, new partners, SLAs, open tickets
Resolution & prevention of short-term operational pain points
Training clients to new features and new tools
Relentless involvement on bug fixing
Contribution to product improvement and product marketing
Collecting new requirements and ideas to feed the product roadmap of the product team
Writing and presenting topics in the monthly newsletter and the quarterly Community webinars
Joining us means:
Becoming part of a truly international team embracing the digitalization challenge and enjoying this transformation every day
Working in English and other languages on a continuous basis
Constant interaction with clients, partners, teams around the world (12 countries covered), and travelling occasionally
Taking part in critical projects, helping millions of users worldwide and generating profitable value
Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit
Increasing your employability, by quickly taking on responsibilities in a changing international environment that favours agility and versatility
Contributing to our corporate societal commitment to balanced nutrition, environment and solidarity
An extended benefits package, competitive salary and training opportunities
YOUR PROFILE
3-6 years of experience in corporate client-facing roles, with international environments
Technical skills : good understanding of payment, tech-savvy: Testing tools (postman), ticketing tools, APIs, Product and Technical understanding to be able to respond directly to client technical queries
Strong written, verbal and phone communication skills
Product and Technical understanding to be able to respond directly to client technical queries
Fluent in English and French : additional language is a plus (Spanish, Portuguese, Italian)
A sociable person, able to communicate clearly and effectively to various levels of audiences (mediator and counsellor)
Strong sense of service, stewardship and empathy
Rigorous and analytical in problem-solving, with attention to detail and a Doer attitude
Troubleshooter and closer attitude; Reactive, motivated by small steps and improvements
Adapt conversations for technical and non-technical audiences.
EXPECTED START DATE
Asap
OTHER DETAILS
Location : Issy-Les-Moulineaux (Paris Area)
-
Customer Success Manager F/H
il y a 4 semaines
Issy-les-Moulineaux, Île-de-France Fyte Recrutement Temps pleinNotre client, un acteur mondial des plateformes digitales de services et de paiements, recherche un CSM Direct Payment Services F/H pour renforcer son équipe dédiée aux paiements en ligne. Le Customer Success Manager est un élément clé de l'équipe d'engagement. Il établit des relations solides avec les clients internes et les partenaires externes...
-
Customer Success Manager F/H
il y a 1 mois
Issy-les-Moulineaux, France Fyte Recrutement Temps pleinNotre client, un acteur mondial des plateformes digitales de services et de paiements, recherche un CSM Direct Payment Services F/H pour renforcer son équipe dédiée aux paiements en ligne. Le Customer Success Manager est un élément clé de l'équipe d'engagement. Il établit des relations solides avec les clients internes et les partenaires...
-
Customer Success Manager 2b
il y a 1 mois
Issy-les-Moulineaux, France Docaposte Temps plein**Informations générales**: **Entité de rattachement **:Référent de la confiance numérique en France et filiale du groupe La Poste, Docaposte accompagne toutes les entreprises et institutions publiques dans leur transformation et leur permet de l'accélérer, en confiance. L'entreprise se compose de filiales, marques et Business Units qui adressent de...
-
Customer Success
il y a 1 mois
Issy-les-Moulineaux, France TEAM IS Temps plein**Présentation de la société**: Lancé en 2021, **Team.is est** **u**ne start-up de recrutement spécialisée** dans la chasse et le recrutement de profils IT, Digital, Ingénierie & Supply Chain. **Team.is c'est avant tout une entreprise à taille humaine animée par la passion du recrutement !** **Description**: **En postulant à cette offre, vous...
-
Customer Success Manager 2B
il y a 1 mois
Issy-les-Moulineaux, France Docaposte Temps pleinDescription de la missionEn charge d'un portefeuille de plusieurs distributeurs et/ou comptes Entreprise en direct, l'alternant.e CSM 2B accompagne ses clients dans le déploiement de la solution et dans son utilisation. Son objectif est d'assurer la satisfaction et la fidélisation des clients 2B après la vente.Ses principales activités : 1.Piloter le...
-
Cybersecurity Solutions Sales Manager
il y a 4 semaines
Issy-les-Moulineaux, France Microsoft Temps pleinOverview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around...
-
MICE Sales Manager
il y a 4 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description Job Description Based out of Cape Town or Johannesburg, with dual reporting to the Directors of Sales and Marketing of Pullman Hotel Cape Town City Centre and Safari Court Hotel Managed by Accor- Namibia(Mercure Hotel & Movenpick Hotel and Resort), the position is primarily responsible for proactively soliciting and handling MICE...
-
Buisness and Sales Operations Director
il y a 1 mois
Issy-les-Moulineaux, France Microsoft Temps pleinThe Business Sales Operations Director oversees sales operations planning processes using qualitative and quantitative methods. Collaborates with stakeholders to align, refine, and improve sales operations planning and execution. Analyzes and interprets data to provide recommendations for addressing sales performance blockers in conjunction with Sales...
-
Stage Coordinateur Junior Customer Experience
il y a 1 mois
Issy-les-Moulineaux, France AccorHotels Temps pleinDescription de l'entreprise Pourquoi travailler chez Accor ? Nous sommes bien plus qu’un leader mondial. Nous vous accueillons comme vous êtes et vous pouvez trouver le métier et la marque qui correspond à votre personnalité. Nous vous accompagnons dans votre évolution et votre apprentissage au quotidien, nous nous assurons que votre travail...
-
Vp Service Relationship Management
il y a 4 semaines
Issy-les-Moulineaux, France AccorCorpo Temps plein**Company Description** Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. **Accor Tech & Digital, jobs in the tech field where...
-
Strategic Account Management
il y a 1 semaine
Issy-les-Moulineaux, France Microsoft Temps pleinOverview Responsibilities Account Management · Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the...
-
Project Manager Luxury
il y a 4 semaines
Issy-les-Moulineaux, France AccorCorpo Temps plein**Description de l'entreprise** Accor Tech & Digital est le moteur de la tech, des solutions digitales et de la transformation au sein du Groupe. Nos 2 000 talents s'engagent à offrir les meilleures expériences digitales et tech à nos clients, nos hôtels et nos équipes dans 110 pays, et à façonner l'avenir de l'hospitalité. **Accor Tech & Digital,...
-
Go to Market Manager
il y a 1 semaine
Issy-les-Moulineaux, France Microsoft Temps pleinGo To Market Manager - Modern Work - Enterprise In this role you are responsible for the Microsoft Modern Work Enterprise business in France on productivity and collaboration products (full Microsoft 365 line-up) from a Marketing and Sales Enablement perspective. **Responsibilities**: Segment Advocacy - Acts as a primary point of contact for the segment...
-
Operations Manager Zone Afrique
il y a 1 mois
Issy-les-Moulineaux, France Edenred Temps pleinTake a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. ...
-
Perrier Global Innovation Project Manager
il y a 1 mois
Issy-les-Moulineaux, France Nestle Operational Services Worldwide SA Temps pleinFounded in 1992, Nestlé Waters in France, a subsidiary of the Nestlé Group, groups together the natural mineral water activities. We are the national market leader for natural mineral water in France, and are present in most distribution networks with a portfolio of iconic brands such as Perrier®, Vittel® and San Pellegrino. Nestlé Waters and its...
-
Perrier Global Innovation Project Manager
il y a 1 semaine
Issy-les-Moulineaux, France Nestle Operational Services Worldwide SA Temps pleinFounded in 1992, Nestlé Waters in France, a subsidiary of the Nestlé Group, groups together the natural mineral water activities. We are the national market leader for natural mineral water in France, and are present in most distribution networks with a portfolio of iconic brands such as Perrier®, Vittel® and San Pellegrino. Nestlé Waters and its...
-
Revenue Manager
il y a 3 semaines
Issy-les-Moulineaux, France Accor Temps pleinCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Responsable Customer Service FMCG H/F
il y a 1 mois
Issy-les-Moulineaux, Île-de-France MICHAEL PAGE INTERIM MANAGEMENT Temps pleinQuelles sont les missions ?Vous êtes responsable de la qualité de service par l'exécution cohérente et efficace de l'offre aux clients. Vous assumez la responsabilité d'une équipe de professionnels du Service Client et fait partie de la fonction Supply Chain France.Dans ce cadre, vos missions sont les suivantes : * Encadrer et développer votre...
-
Business Program Management Intern
il y a 1 mois
Issy-les-Moulineaux, France Microsoft Temps pleinOverview Contract type: Apprentice (Apprentissage-pas de contrat de professionnalisation ) Start Date: September 2024 Duration: 12-24 months Location: Issy Les Moulineaux, France Thank you for sharing your CV in English. As a Business Program Manager apprentice, you will be working with a variety of stakeholders from across the company to...
-
Solution Area Specialists
il y a 4 semaines
Issy-les-Moulineaux, France Microsoft Temps pleinOverview Our team sets the sales strategy, leads technical sales, and operations as a hub for the Commercial Solution Areas and Support Services that power the Microsoft Cloud. We work closely with other Microsoft teams and partners, especially Customer Success, Marketing, and the STU, to ensure those solutions meet our customers’ needs. As an Azure...
