Junior Technical Customer Success Specialist
Il y a 5 mois
The Offer
- Work alongside & learn from best in class talent
- Fantastic work culture
- A role that offers a breadth of learning opportunities
The Job
- Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner
- Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about
- Be a true ambassador by empowering our customers to build their online success
- Dive deep into the world of IT by daily polishing your technical expertise
- Deliver impactful work on a global scale
The Profile
- C1 or native written and spoken English proficiency, to communicate with customers and the team
- Excellent skills in Spanish to communicate with customers
- High IT curiosity and technical understanding
- Ability to multitask and handle multiple customer inquiries simultaneously
- High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
- Strong problem-solving skills and the ability to think critically when addressing tasks
- Ability to show empathy, tactfulness, and proactivity when interacting with customers
- Hunger for growth & a can-do attitude
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
- A typing speed of ≥ 50 WPM
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends)
- Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3)
- A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher
- Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
- Ability to boost the internet speed to at least 50 Mbps
- Experience in the customer service field is a plus
The Employer
Our client build world-class solutions for anyone to easily succeed online. Our client team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
-
Junior Technical Customer Success Specialist
Il y a 5 mois
Cayenne, France Hostinger Temps pleinBecome part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.Do you dream of deep diving...
-
Customer Success Associate
il y a 1 mois
La Cayenne de Seudre, Nouvelle-Aquitaine, France Hostinger Temps pleinBecome a part of Hostinger's global team and contribute to the success of our customers.This role is perfect for individuals who are eager to deepen their understanding of the IT world while developing exceptional communication skills. As a Junior Technical Customer Success Specialist, you will play a vital role in empowering customers to achieve online...
-
Customer Success
Il y a 2 mois
Cayenne, France Snaphunt Temps pleinThe OfferWork alongside & learn from best in class talentOpportunity within a company with a solid track record of performanceLeadership RoleThe JobGO HIGH LEVEL EXPERIENCE IS REQUIRED.Role Objective:As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and...
-
Customer Service Agent
Il y a 6 mois
Cayenne, France GSP Services Temps pleinGSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto...
-
Customer Service Agent
Il y a 5 mois
Cayenne, France Snaphunt Temps pleinThe OfferWork within a company with a solid track record of successExcellent career development opportunitiesFlexible working optionsThe JobYou will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure...
-
High-Touch Customer Support Specialist
il y a 1 mois
La Cayenne de Seudre, Nouvelle-Aquitaine, France GSP Services Temps pleinGSP Services, a pioneer in IoT and Helium/Helium/Blockchain space support, is seeking an experienced customer support agent to deliver high-quality assistance to fast-moving technology companies. With a flexible, adaptable, and scalable solution, we break the mold of traditional rigid customer support models.The RoleWe are looking for a results-driven...
-
Splang Customer Service Manager
Il y a 6 mois
Cayenne, France Marlink group Temps pleinAbout us Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...
-
Service Intake Coordinator
il y a 1 mois
Cayenne, France Snaphunt Temps pleinThe OfferFlexible working optionsWork alongside & learn from best in class talentExcellent career development opportunitiesThe JobWhat You’ll Do:Customer Communication: Respond to incoming service requests via phone and email, ensuring each inquiry is addressed with speed and accuracy to meet customer needs.Service Coordination: Schedule and coordinate...
-
Senior Automation and Workflow Specialist
Il y a 3 mois
Cayenne, France Snaphunt Temps pleinThe OfferA competitive salary and benefits package that recognizes your expertise.The chance to thrive in a fast-paced, innovative environment where your work directly impacts team success.The flexibility of remote work, allowing you to perform at your best, wherever you are.• An opportunity to collaborate with an exceptional team, making a real difference...
-
Data Analyst and Insights Specialist
il y a 3 semaines
Cayenne, Guyane, France Snaphunt Temps pleinAbout SnaphuntWe are a progressive prop trading firm and trading education provider with a solid track record of success.Salary: $120,000 - $180,000 per yearJob Description:As a Data Analyst and Insights Specialist, you will be responsible for developing scripts to process structured and unstructured data.You will recommend, develop, and implement ways to...
-
Head of Cayenne Operations
Il y a 6 mois
Cayenne, France Marlink group Temps pleinAbout us Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...
-
Expert/Tutor in STEM Subjects
Il y a 3 mois
Cayenne, France Livingston Research Temps pleinLivingston Research delivers help and support to customers around the world since 2009. We strive to help students facilitate learning and improve their performance through leading-edge technology, services, and data capabilities. We build, launch and promote products and services to empower students.The RoleLooking for an Expert/Tutor in Chemistry,...
-
Expert/Tutor (STEM)
Il y a 3 mois
Cayenne, France Snaphunt Temps pleinThe OfferFlexible working optionsJoin a market leader within EducationOpportunity within company with a solid track record of successThe JobLooking for an Expert/Tutor in Chemistry, Physics, Math, Environmental Science and other STEM subjects!Position involves completing and explaining various college-level tasks in STEM and related subjects.We...
-
HR Onboarding Specialist
Il y a 3 mois
Cayenne, France Snaphunt Temps pleinThe OfferFlexible working optionsLeadership RoleAttractive Salary & BenefitsThe JobKey Responsibilities:Manage the complete onboarding process for new hires, including scheduling, document verification, and initial training coordination.Maintain consistent follow-up and communication with candidates throughout the hiring process to ensure timely completion...
-
Angular web developer
il y a 1 mois
Cayenne, France Acro Companion Temps pleinAcro Companion is the leading worldwide gymnastics platform and is working together with federations and competition organizers around the world (UK, Germany, Portugal, The Netherlands, Switzerland, Israel, Austria, France, Belgium, Bulgaria, USA, Ireland, Schotland, …) to fundamentally change how gymnastics competitions (and sports competitions in...
-
Content Writer/Copywriter
Il y a 3 mois
Cayenne, France Livingston Research Temps pleinLivingston Research delivers help and support to customers around the world since 2009. We strive to help students facilitate learning and improve their performance through leading-edge technology, services, and data capabilities. We build, launch and promote products and services to empower students in countries like the US, Canada and many other. The...
-
Content Writer/Copywriter
Il y a 3 mois
Cayenne, France Snaphunt Temps pleinThe OfferPosition involves researching and writing original texts on various topics in multiple subjects.The JobCompetitive compensation in USD (from $3 to $18 per hour of work depending on urgency and complexity of customer’s request)Performance-based bonuses (you can earn up to 35% bonus for every order)Bonus system for nicely-done tasks (you receive...
-
Level 3 IT Engineer
il y a 1 mois
Cayenne, France Snaphunt Temps pleinThe OfferFlexible working optionsJoin a well known brand within IT ServicesExcellent career development opportunitiesThe JobWhat You’ll Do:Optimize Office 365 Configurations: Administer SharePoint sites, Exchange servers, and device management policies to enhance efficiency and security.Advanced Troubleshooting: Quickly resolve network issues, email...
-
Operations Administrative Manager
il y a 1 mois
Cayenne, France Snaphunt Temps pleinThe OfferFlexible working optionsWork alongside & learn from best in class talentExcellent career development opportunitiesThe JobWhat You'll Do:Lead Complex Security Projects: You’ll be at the forefront, planning and executing advanced security projects to meet both client needs and our high company standards.Own Project Lifecycles: From bidding to...
-
Senior IT Professional
il y a 3 semaines
La Cayenne de Seudre, Nouvelle-Aquitaine, France Snaphunt Temps pleinCompany OverviewSnaphunt, a New York-based Managed Service Provider, is a leader in IT support and cybersecurity.Estimated Salary: $120,000 - $180,000 per yearJob DescriptionTackle Advanced Technical Challenges: As a Senior IT Engineer, you'll manage key client accounts and tackle complex technical problems to enhance efficiency and security.Optimize Office...