Account Director
il y a 3 semaines
Title Account Director
Reporting to Business Director
Location Paris
Contract Full-time / 12 -month FTC
Hours of work 37.5 / week
The Client Services team (of which you’ll be a part) at 1000heads is the engine that keeps all our accounts powered. A deep understanding of – and empathy for – our clients is blended with extensive knowledge of sectors and business drivers, potent strategic and creative thinking, and exceptional organisation / project management skills, to deliver world-class client services.
You will be responsible for building client relationships, managing accounts, delivering projects (on time, on budget, to the highest standard) and powering the 1000heads France office’s new business efforts.
With your background account management nous and knowledge of the French digital / social landscape, you’ll be a fundamental member of a team delivering Social Transformation™ for some of the world’s biggest, most loved brands.
Main responsibilitiesClient relationships
- Building relationships: listen, understand, and empathise with individual client requirements and consistently exceed their expectations
- Relationship leadership: setting the tone for relationship management and client services, and being our clients’ senior, day-to-day contact / escalation point
- Business reviews: leading on the creation and delivery of client reviews (with senior clients)
Account management
- Brand immersion: developing a clear understanding of your clients’ brand(s), category, customers, and cultural sphere
- Finger on the pulse: monitoring and understanding your clients’ markets and awareness of market issues and competitive activity
- Keep clients informed: ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
- Account organisation: maintaining a central repository of essential client information
- Team leadership: guiding a team to deliver effective social media activity for a range of clients and projects
- Quality control: overseeing and owning the overall quality of the final deliverables on projects that you manage
Commercial leadership
- Commercial management: ensuring all client servicing levels are acceptable and billing is completed on time
- Account profitability: ensuring that scoping is accurate and sensitive to the client’s requirements and budgets
- Account growth: taking a proactive approach to client relationship development, building growth strategies and service evolution plans to improve the client experience
Project management
- Briefing management: assisting in creation of project briefs, briefing-in and working with members of the wider team to develop an idea, strategy, or campaign tactic
- Project planning: develop effective project plans and project specification documents
- Project scoping: producing accurate scope of work documents, and ensuring alignment with Business Director and the client before work proceeds
- Project governance: ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens
- Integrated thinking: leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
- Creative excellence: consistently developing innovative and creative ideas and solutions for client campaigns
New business acquisition
- New business comms: collaborating with the Business Director on new business outreach and comms management
- Proposal development and pitching: collaborating with the Business Director and wider team to develop and deliver proposals and pitches to new brands / existing clients’ French teams
Requirements
- Driven by an entrepreneurial spirit, highly motivated to seek out and convert new opportunities
- A real agency Swiss army knife Someone who is tenacious, hungry and keen to wear different hats and have cross-discipline influence as part of a small entrepreneurial team in a start-up environment
- Professional flexibility and demonstrable breadth of marketing knowledge and skills; the ability to ‘roll your sleeves up’ and ‘get stuck in’
- Built for the services industry; personable and a great relationship builder
- Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
- Experience account handling, creative development or client facing project management experience
- Experience in delivering digital & social campaigns (both domestically and pan-EMEA)
- Excellent organisational and time management skills
- The ability to work under pressure whilst keeping an eye for detail
- Excellent internal and external communication and presentation skills
- Line management experience
- The ability to analyse and resolve problems quickly and effectively
- Able to interact with people at all levels demonstrating tact, diplomacy, discretion, and maturity
- Thrives in a collaborative environment, comfortable in working with all teams and offices across the business
- Proficient in using Microsoft Office, in particular Word, Excel & PowerPoint
- Track record in growing client relationships and converting new business
- Strong knowledge of the social media and the digital landscape – specifically in France – and in touch with how new trends and behaviours constantly emerge
- Ability to live and breathe 1000heads’ values :)
- 5+ years’ experience in client services roles, in a social media or related business
- Degree level education or equivalent experience
- Strong knowledge of the social media market, specifically in France
- Business level language skills in French and English
Live in tomorrow
- Our clients should expect the unexpected. We are steered by ideas and a burning desire to tread new ground. Aim to surprise someone every day :)
Be bold be brave
- Do things that have never been done. Take risks; don’t be afraid to make mistakes but learn from them.
Do the right thing
- We put trust in our people to take decisions so do what you think is the right thing. Be honest, be authentic, be transparent.
Be passionate
- Care about what you do. Be obsessively proud of your work, whatever your role. You are making a difference.
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