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Customer Renewal Specialist

Il y a 3 mois

Paris, Île-de-France Wiz, Inc. Temps plein

About Wiz, Inc.

At Wiz, we are redefining cloud security and enabling businesses to excel in the cloud environment. As the fastest-growing startup in the industry, our mission is to assist organizations in securing their cloud infrastructures, thus propelling their business growth. With a solid reputation among security teams globally, we pride ourselves on our success and a culture that champions exceptional talent.

Our diverse team, consisting of Wizards from over 13 countries, collaborates to safeguard the infrastructure of our extensive customer base, which includes more than 40% of the Fortune 100. We are a leading entity in a rapidly expanding market, and it is still early enough for you to make a meaningful contribution. At Wiz, you will have the liberty to think innovatively, aspire to great heights, and leverage your skills to support our remarkable growth.

Position Overview:

As part of Wiz's broader Sales and Customer Success teams, the Customer Renewal Specialist plays a pivotal role in our customer retention and expansion strategy.

We are seeking a motivated, collaborative, and process-driven individual to secure renewal revenue and minimize renewal risks. Ideal candidates will demonstrate strong business and sales acumen while prioritizing a customer-centric approach.

Key Responsibilities:

  • Manage the renewal process from quote to closure, starting 120 to 90 days prior to the renewal due date.
  • Meet or surpass quarterly revenue targets related to retention, growth, and contract term extensions.
  • Collaborate with Customer Success to evaluate customer health and implement suitable renewal solutions.
  • Maintain and provide accurate forecasts of renewals within your assigned portfolio.
  • Oversee the renewal process for multiple commercial clients simultaneously, ensuring organizational efficiency as we scale.
  • Address customer concerns promptly and escalate issues as necessary.
  • Identify clients at risk of non-renewal ahead of their renewal dates and escalate to the appropriate teams to mitigate churn.
  • Build and sustain strong relationships with channel and alliance partners to uncover and secure joint opportunities.
  • Work cross-functionally with Legal and Deals Desk as needed.
  • Suggest and contribute to process enhancements.

Qualifications:

  • 2-5 years of relevant experience in cybersecurity and renewals.
  • Proficient in written and spoken French.
  • Ability to work autonomously as well as collaboratively within a team.
  • Highly collaborative, thriving in an entrepreneurial environment.
  • Proven success in achieving renewal quotas in previous roles.
  • Strong understanding of SaaS products and pricing models, with the ability to quickly learn Wiz's offerings.
  • Experience in SaaS revenue organizations, including Sales, Customer Success Management, or prior renewals experience.
  • Familiarity with systems such as Salesforce, CPQ, IronClad, and ChurnZero.
  • Confidence in navigating customer and partner renewal processes in accordance with Wiz's engagement protocols.

If your experience aligns closely with these requirements, we encourage you to apply. At Wiz, we are committed to building a unique company. To achieve this, we focus on hiring Wizards with diverse backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability status, or any other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.