Emplois de head of customer – Paris

Our Mission Money sitting idle is money lost. We're fixing that. Founded in 2023 by Antoine and Paul-Adrien, Spiko gives businesses, non-profits, financial advisers, and fintechs access to institutional-grade cash management, via app or API. We are building the full infrastructure: issuing, operating, and distributing the products ourselves. Two years after...

As part of our growth, we are looking for our next Head of Customer Experience to lead our Customer Experience organization and shape the future of customer support delivery at Onepilot.Reporting directly to Lucas, COO, you will lead a team of Customer Experience Managers (4 people) and play a key role in ensuring operational excellence across our customer...

Our Mission Founded in 2023 by Antoine and Paul-Adrien, Spiko gives businesses, non-profits, financial advisers, and fintechs access to institutional-grade cash management, via app or API. We are building the full infrastructure: issuing, operating, and distributing the products ourselves. Two years after launch, we serve thousands of organizations across...

WeWard SAS in Paris is searching for a Head of Customer Experience to oversee the relationship with 30M+ users. This role requires strategic leadership in customer support, experience, and fraud operations, driving retention and user satisfaction through innovative, AI-focused initiatives.The ideal candidate has a strong operational background, data-driven...

L'ambition. Fabriq fait rayonner l'industrie européenne en rendant l'usine plus compétitive et l'ouvrier plus autonome. Au-delà du logiciel, l'entreprise construit le projet de société de la relocalisation industrielle. L'activité. Fabriq est l'Operating System des ateliers de production. Sa plateforme SaaS digitalise les rituels de Lean Daily...

Youtrust is a European Digital Trust provider seeking a Senior Customer Support Manager to define and evolve its outsourced operating model aligned with the Customer Experience strategy. You will own support performance and drive continuous improvement, including AI, automation, and journey optimisation, in collaboration with the external provider.Lead...

Onepilot is seeking a Head of Customer Experience to lead and scale the CX organization, shaping how customers are supported from onboarding to long‑term success. You will manage a team of Customer Experience Managers, drive performance reviews, and partner with Sales, Product and AI to continuously improve delivery and customer outcomes.The role sits in a...

Swapcard is seeking a Senior Customer Account Manager (CAM) Lead to drive growth across North America and EMEA. You will coach a distributed team, refine account plans, and own the +20% growth target while reducing churn and expanding the portfolio.The role requires 7–10+ years in related roles, SaaS experience, and strong English communication. You will...

Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. Our...

Rotork recherche un Responsable du Service Client expérimenté pour diriger les activités de service client en France et gérer la transition vers une optique orientée client et performance. Vous définirez la stratégie, assurerez l'excellence opérationnelle et piloterez les échanges commerciaux autour de lInside Sales, des contrats et des projets.Le...

Spiko in Paris is seeking a Head of Customer Ops to lead our growing customer operations, from onboarding to day-to-day support, reporting to the co-founder Antoine. You will recruit and mentor the team, define success metrics, and architect AI-driven workflows to scale support.Close collaboration with Product and Compliance is essential. You will own...

Devenez l’architecte d’une expérience client unifiée au cœur d’un leader européen du SaaS. Contexte & Missions Rejoignez notre Group COO, et pilotez la transformation des parcours clients du groupe Orisha. En tant que Group Head of Customer Experience, vous travaillerez en étroite collaboration avec l’ensemble des équipes CX en Europe. Votre...

Rejoignez notre Group COO, et pilotez la transformation des parcours clients du groupe Orisha. En tant que Group Head of Customer Experience, vous travaillerez en étroite collaboration avec l’ensemble des équipes CX en Europe. Votre mission est capitale : orchestrer le passage d'une holding de produits autonomes vers un groupe SaaS intégré et...

Doctolib recrute un Senior Manager, Customer Engineering pour piloter deux équipes dédiées à l'intégration technique et à la migration de données, couvrant API et téléphonie, avec un impact direct sur l'accès aux soins. Vous dirigerez ~15–20 personnes et superviserez la stratégie et l'excellence opérationnelle du département en France et en...

Singlespot Sas is seeking a Head of Customer Success EMEA to own the full post-sale lifecycle of Kura and Atlas accounts across Europe, from onboarding through renewal and expansion. You will be the operational face of Singlespot toward media agencies, advertisers and platform partners once a deal is signed.You will build a scalable CS function, identify...

Location Paris/Hybrid (3 Days Per week) Overview We’re partnering exclusively with this global, well‑established and growing consumer brand - a market leader in innovation and design. As they scale across Europe and beyond, they’re hiring a Head of Customer Supply Chain for Western Europe, sitting in the EMEA leadership team. What you’ll be...

Customer Success Paris, France Full-time New function About Singlespot Singlespot is a Paris-based Signal Intelligence company. We operate a proprietary SDK collecting first‑party geolocation signals from opt‑in devices in France, fully GDPR/CNIL compliant. This location ground truth powers our two products: Embedded SSP‑side directly in the bidstream,...

Dans un contexte de croissance des ventes sur plusieurs marchés internationaux (dont l’Allemagne et l’Italie), Damae Medical souhaite structurer la vie du client et l’adoption de ses solutions afin de garantir une création de valeur durable pour ses utilisateurs. L’augmentation de la base installée, le développement de nouveaux modèles...

QUI SOMMES-NOUS ?QUI SOMMES-NOUS ?S3NS est né du partenariat industriel entre Thales, leader mondial de la cyber sécurité, et Google Cloud, leader mondial des solutions cloud. Nous avons pour ambition d’offrir le meilleur des deux mondes à l’ensemble des organisations soucieuses de protéger leurs données sensibles (institutions publiques, OIV,...

Workday, Inc. in France seeks a seasoned Senior Customer Success Leader to drive strategic partnerships and ensure high-value outcomes for enterprise clients. You will guide customer journeys, coordinate cross-functional teams, and foster executive-level relationships to maximise renewal and expansion opportunities.You will lead a team of professionals,...