Digital Engagement Manager
il y a 4 semaines
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We blend automated, experiment-driven digital touchpoints with creative learning content to engage, educate, and empower our users to achieve their business outcomes with Gorgias.
Customer Education is responsible for planning and delivering educational content to hundreds of users per week through our Academy, live and on-demand Webinars, Community, Video and Help Center.
We're looking for a Growth Manager, Digital Success who will be responsible for executing growth and retention strategies at scale, using automation and personalized tactics.
Your primary focus will be to ensure that all customers, regardless of size, are supported with the right combination of digital and human touchpoints to drive meaningful behaviors that lead to successful outcomes, and customer retention.
The ideal candidate will possess a strong background in Growth or Digital Success, and SaaS, coupled with creativity, strategic thinking, exceptional communication and collaboration skills. Conduct data analysis to understand customer behavior, usage patterns, and segmentation to provide actionable recommendations for campaign improvements.
Run experiments to identify which tactics work best for various customer segments and personas - craft ideas, execute and manage the campaigns, test your hypotheses and measure impact to then scale those successful strategies across hundreds of customers.
Use our Churn Risk Score to build and test engagements that focus on mitigating churn, and identify new tactics and indicators to implement based on your learnings.
Our Current Tools / Data Stack includes:
Data Transformation: dbt
Data Activation: CRM: Vitally and Hubspot
You have 3+ years of experience in digital customer success, product growth, or retention marketing within a SaaS or technology company. Strong analytical mindset , matched with creativity, that allows you to use data and insights to think outside the box a turn them into actionable outcomes and execute impactful solutions and initiatives.
You have strong synthesis and communication skills in English. Externally, you're able to tell powerful stories and drive recommendations with data, to engage and obtain customer buy-in. Intentionally agile individual who is comfortable with speed and an iterative process, continuously refining ideas based on feedback and outcomes.
Highly Proficient in SQL
5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
~ Paid sick leave
~ Paid parental leave (16 weeks)
~ We provide private health insurance (we use Alan)
~ Get up to €700 to set up your workstation at home (working from home should feel breezy)
~ Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Learn about our Compensation Policy
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