Engagement Manager
il y a 1 jour
Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.
Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale..
Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin and Jules. We are present in more than 70,000 business locations and give the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.
Client Success is at the heart of everything we do
Our team of Engagement Manager, Adoption Digital Consultant, Retail Expert, Support Agents and Customer Success Manager are dedicated to ensuring that our customers have the best possible experience in their journey with Goodays and achieve their business goals.
This journey starts with the Customer Success team working closely with the client to set up, onboard, coach and train on the Goodays solution and along the way, the Customer Success team build and maintain a long-term trusted relationship to bring the customer CX program to life and get the most out of Goodays solution via best practices, recommendations, benchmarks and coaching.
As an Engagement Manager at Goodays, you will assess the customer’s needs, identify customer requirements, and develop coherent project plan through different missions:
- Partner with the sales manager, provide support to close the deal and be responsible to write the Statement of Work to document Goodays engagement
- Ensure fulfillment on the contracted deliverables, overall business value of the engagement in conjunction with Customer Success Manager, Solution Engineer and Digital Adoption Consultant
- Provide deployment best in class to maximize customer success through various workshops: recommendations on the customer life-cycle, questionnaires, setting up different channels, etc.
- Ensure the smooth integration of our new customers by acting as project manager for the technical implementation of our solution:
- Maintain regular, open communication with customers to keep them informed of progress, changes or problems (COPIL, COPROJ,...)
- Act as an entry point and collaborate with external teams (customers, service providers) and Goodays internal teams (Solution Engineer, Customer Success Manager, Product Manager,...)
- Accelerate outcome and remove blockers to ensure engagement success
- Understand impact of potential changes, key project risks/issues and take appropriate actions to mitigate risks and escalation with customer
- During the run phase, work with the Customer Success Manager on all issues related to solution configuration
**Desired Education & Experience**:
- Strong and proven experience on driving onboarding activities in the context of a SaaS solution
- Strong experience to manage multiple projects at the same time, great organizational skills, and experience in managing transverse projects
- Proven experience working directly with customers
- Exposure or good understanding of customer journey is a plus
- Ability to drive customer, communicate effectively with customer in an International environment
**Other requirements**
- Curiosity and a sense of innovation, with the ability to maintain and enhance our support solutions
- Organized and methodical, with the ability to manage multiple clients and projects simultaneously with strong project management skills
- Excellent relationship-building skills with key stakeholders and proven experience cultivating productive executive champion relationships
- Flexibility and understanding of the culture of a fast-paced, commercially oriented tech company, with openness to all ideas and a commitment to continuous improvement
- Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-motivated
- Ability to create and maintain strong working relationships Collaborative team spirit combined with the ability to work independently
- Practical sense and strong customer relationship intelligence
- Excellent communication skills, both verbal and written, ease in leading meetings, and the ability to adapt to all types of interlocutors
- Desire to make a difference, motivated by our social impact in the retail world a fluent level of English will enable you to benefit from the company's international development with our English speaking clients.
**Reporting Line**:
In this role, you will report directly to the Head of Professional Services
**What Goodays offers you**:
- A front-row seat with a company that is changing the way mult
-
Engagement Manager
Il y a 3 mois
Paris, France Forum Emploi-Formation-Alternance: Talents Handicap Temps pleinEngagement Manager Paris H/F/NB Vous êtes un Engagement Manager ? Vous souhaitez vous investir au sein d'une équipe dynamique, passionnée et aux valeurs humaines fortes, capable d’accompagner ses clients sur toute la chaîne de valeur du projet (Conseil, Expertise, Intégration, Maintenance applicative). Cette offre est faite pour vous. Rejoindre nos...
-
Engagement Manager
Il y a 4 mois
Paris, France Quest Global Temps pleinCANDIDATE BRIEFING DOCUMENT **Engagement Manager** **About Quest Global** We are Quest Global. We are in the business of engineering, but what we are really building is a brighter future. It is not just, what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the...
-
Client Engagement Manager
il y a 4 semaines
Paris, Île-de-France Essity Temps pleinClient Engagement ManagerBecome a vital part of our European Commercial team as a **Client Engagement Manager** and play a key role in fostering sustainable growth. Reporting directly to the **Lead for Client Engagement** in the Consumer Goods sector across EMEA, you will work collaboratively with a range of stakeholders to enhance our engagement culture and...
-
Digital Engagement Manager
il y a 1 semaine
Paris, Île-de-France Michael Page Temps pleinAbout the RoleAs a Digital Engagement Manager at Michael Page, you will be responsible for developing and implementing strategies to improve customer engagement across digital channels. This includes creating and managing targeted digital campaigns to attract and retain customers, as well as analyzing customer behavior and interactions to identify trends and...
-
Engagement Manager
Il y a 3 mois
Paris, France Amplitude Temps pleinAmplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...
-
Engagement Manager
Il y a 3 mois
Paris, France Databricks Temps pleinCSQ125R40 As an Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings...
-
Engagement Manager
Il y a 3 mois
Paris, France Databricks Temps pleinCSQ125R40 As an Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings...
-
Engagement Manager
Il y a 4 mois
Paris, France Capgemini Temps plein**Vos missions**: - En tant qu'Engagement Manager, vous aurez la possibilité: - De piloter les engagements et le delivery de vos projets (coûts, délais, qualité, risques ), à travers la gestion de vos collaborateurs et de votre client - D'intervenir sur toutes les phases d'implémentation d'un projet d'intégration de solutions (cadrage, conception,...
-
Senior Engagement Manager
il y a 7 jours
Paris, Île-de-France Binance Temps pleinJob SummaryWe are seeking a highly skilled and experienced professional to join our team at Binance as a Senior Engagement Manager. In this role, you will be responsible for providing independent oversight, review, and challenge of Risk Management information, including scope, timeliness, and effectiveness.Key ResponsibilitiesProvide independent oversight,...
-
Engagement Manager
Il y a 3 mois
Paris, France Capgemini Temps plein**Description de l'entreprise**: Choisir Capgemini, c'est choisir une entreprise où vous serez en mesure de façonner votre carrière selon vos aspirations, où vous serez soutenu et inspiré par une communauté d’experts dans le monde entier, où vous pourrez réécrire votre futur. Rejoignez-nous pour redéfinir les limites de ce qui est possible,...
-
Digital Engagement Manager
il y a 4 jours
Paris, Île-de-France Michael Page Temps pleinKey ResponsibilitiesAs a CRM Manager, you will be responsible for developing and implementing strategies to enhance customer engagement across digital channels, including websites, mobile applications, and social media. Your mission will be to create and manage targeted digital campaigns to attract and retain customers, leveraging data analytics to inform...
-
Senior Engagement Manager
il y a 1 semaine
Paris, Île-de-France Databricks Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Senior Engagement Manager to join our team at Databricks. As a Senior Engagement Manager, you will be responsible for leading our Professional Services and Education Services line of business, driving customer success, and delivering value to our clients.Key ResponsibilitiesDevelop and execute a...
-
Strategic Engagement Manager
il y a 4 semaines
Paris, Île-de-France Indefi Temps pleinIndefi is a rapidly expanding strategy consulting firm dedicated to equipping asset managers with a practical roadmap to fulfill their growth ambitions. With a foundation established in 2007, our international team comprises over 80 consultants, operating from a central hub in Paris and extending our reach across Europe and the U.S. Our operations are...
-
Senior Engagement Manager
il y a 1 semaine
Paris, France Celonis SE Temps pleinWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. **The Team**: Celonis Services is a strategic services organization that...
-
Senior Engagement Manager
il y a 1 semaine
Paris, Île-de-France Celonis Temps pleinAbout CelonisCelonis is a global leader in Process Mining technology, helping thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions.Our MissionWe believe that by placing data and intelligence at the core of business processes, we can unlock productivity and...
-
Senior Engagement Manager
il y a 6 jours
Paris, Île-de-France Celonis Temps pleinAbout CelonisCelonis is a global leader in Process Mining technology, helping thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience, and reduce carbon emissions.Our MissionWe believe that by placing data and intelligence at the core of business processes, we can unlock productivity and...
-
Creator Engagement Manager
il y a 4 semaines
Paris, Île-de-France Spotify Temps pleinPosition OverviewAs the Creator Engagement Manager for France, you will be responsible for developing and executing strategies to engage new creators on the Spotify platform. The ideal candidate will possess a strong passion for ensuring that creators view Spotify as their premier choice for distribution and audience expansion.Key ResponsibilitiesEnhance...
-
Senior Engagement Manager
il y a 5 jours
Paris, Île-de-France Databricks Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Senior Engagement Manager to join our team at Databricks. As a Senior Engagement Manager, you will be responsible for leading our services sales strategy and driving business growth through the development and execution of services sales opportunities.Key ResponsibilitiesDevelop and execute a...
-
Senior Engagement Manager
il y a 21 heures
Paris, Île-de-France Celonis Temps pleinAbout the RoleWe're seeking a highly skilled Senior Engagement Manager to join our Celonis Services team. As a key member of our strategic services organization, you will play a critical role in delivering Celonis implementations and driving product adoption for our customers.Key ResponsibilitiesSupport end-to-end implementations of Celonis' technology...
-
Client Engagement Manager
il y a 4 semaines
Paris, Île-de-France TikTok Temps pleinRole OverviewThe Client Engagement Manager is responsible for steering media strategies, planning, and executing campaigns that align with our clients' business objectives.Key ResponsibilitiesCollaboration with Sales: Partner with the sales team to conduct pre-sale research and prepare compelling pitches.Education and Training: Provide insights into TikTok...
