Lead Customer Success Manager
il y a 1 mois
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
The Client Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Vertica solution. The Client Success Manager (CSM) is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Vertica’s relationship with the client business process owner. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
WHAT THE ROLE OFFERS
- Manages a list of our strategic customers and important initiatives.
- Provides customers with business, technical, and product knowledge.
- Develops/executes effective success plans to drive customer outcomes.
- Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
- Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to the point of closure.
- Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by Vertica. Develops a plan to meet this criterion based on regularly cadenced communications with the customer (Quarterly Business Reviews, Executive Meetings, etc.).
- Travels as needed to meet with Customers in person.
WHAT YOU NEED TO SUCCEED
- Experience in a customer facing role such as a Technical Account Management, Solution Engineering/Architecture, or Professional Services role
- Proven ability to lead people internally and externally to drive outcomes
- A highly quantitative approach to understanding, measuring, and forecasting customer behaviour
- Strong open communicator. Excellent presentation and meeting facilitation skills
- Proactive, positive, self-starter, and team player with a love of continually improving the creation of a world class customer success function
- Bachelor’s Degree (or equivalent) or higher
- Fluency in English and French required
ONE LAST THING
At Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
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