Professional Services Business development lead
il y a 2 semaines
Committed to safe and sustainable innovation, our Field and Onsite Service teams work alongside our customers, to install, commission, maintain and troubleshoot our Products, enabling technology for everyone across the planet.
The most important characteristic of our Team Leader is the ability to role model and to successfully lead the team to deliver the highest levels of field service and ensure strong levels of customer satisfaction.
The team leader will ensure the high utilization of the FSE team, and that they have the tools and training to be well-equipped to perform the role to the highest standards and in adherence to Edwards processes and local safety legislation.
The main responsibilities are to supervise and coordinate all maintenance activities (including installation and commissioning), and supporting these activities when needed, of Edwards products in line with Edwards global standards, whilst ensuring complete customer satisfaction.
Some of the key accountabilities within this role include the FSE Utilization, accurate material and labor forecasts for correct processing of the service contracts.
Support the Key Account Team and the Business Development Manager in selecting and pricing suitable products, as well as service products/solutions and service contracts.
Responsible for relevant information exchange such as trend analysis, VOC and specific customer projects.Ensures that all field service activities undertaken by the team are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met.
Manages the adherence of all relevant aspects of the field service team to risk control elements.Collects and reviews data from the team to present to technical support personnel or the customer, to enable informed decisions
EdCentra & SMA systems) to accurately capture service related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
Assesses the learning needs for the team, and organizes product and technical training, ensuring minimum standards are met, and recorded as part of a formal certification process.
In addition, will assess and manage the soft skills training requirements.Manages the performance, training and development of the field service team, ensuring that best practice is at the forefront of all actions and activities.
Manages the set up and operation of software products and monitoring platforms (Service Management Application (SMA) Case Management System (CMS)) Edcentra / PDMOversees the logistical management of inventory at customer sites.
Support the Service Manager for the resource planning (holidays, trainings, sickness, recruitment)
Oversee maintenance of the Technical Support SharePoint
Proficient in home country language, a strong command of written and spoken English is required.
Strong management skills including the ability to plan, prioritise and delegate whilst managing time, resources, schedules and cost
Excellent people management skills to manage, motivate and develop team members to deliver company objectives
Adapts own behaviour and communication style to different situations and uses effective communication techniques to convey own ideas and understand other viewpoints
Demonstrates leadership potential with a minimum of 5 years field service experience in a relevant or related industry, ideally with a strong customer facing focus.
Good command of Microsoft products with a high degree of competency in Outlook, Word, Excel, and PowerPointEdwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment.
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