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Apprenti(E) Guest Expérience Agent
Il y a 3 mois
Dessiné par le célèbre designer Fabrizio Casiraghi, notre hôtel de 136 chambres invite au voyage et s'adresse à ceux qui recherchent une expérience vibrante avec beaucoup de caractère.
Un décor mêlant passé et présent se dévoile à travers les différents lieux de l'établissement jusqu'à son bar secret, pièce mystérieuse ouverte du crépuscule à l'aube uniquement.
Notre terrain de jeu bénéficie également de salons de réunion ainsi que d'un espace bien-être avec sauna et salle de sport moderne.
L'Hôtel des Grands Voyageurs est membre du réseau « Preferred Hotels & Resorts », la plus grande marque hôtelière indépendante au monde.
**DESCRIPTIF DE L'OFFRE**
L'Apprenti Guest Expérience Agent est chargé de fournir une expérience exceptionnelle aux clients de l'hôtel en offrant des services de conciergerie sur mesure et en veillant à ce que toutes les demandes des clients soient satisfaites. Le poste nécessite également de gérer les relations avec les clients VIP et leur bon accueil ainsi que la e-reputation de l'établissement. C'est un membre de l'équipe de la réception qui saura aussi assister l'équipe sur la gestion des arrivées et des départs.
**En qualité d'Apprenti(e) Guest Expérience Agent, vos missions seront les suivantes**:
- Accueillir et enregistrer les clients à leur arrivée et les informer des services et équipements de l'hôtel
- Gérer les demandes des clients en matière de réservations, de billetterie, de transport et de recommandations de restaurants et d'attractions locales
- Construire et fournir un service de conciergerie personnalisé, basé sur une connaissance locale du marché pour répondre aux besoins des clients
- Gérer les réservations pour les clients VIP, y compris la coordination avec les autres départements de l'hôtel pour s'assurer que tous les détails soient corrects et répondent aux attentes des clients
- Guider la e-reputation de l'établissement et les communications sur les différents canaux (Trip Advisor, Google, etc.).
- Maintenir une connaissance approfondie de l'hôtel, de ses services et de ses équipements, ainsi que des attractions locales et des évènements spéciaux pour fournir des recommandations pertinentes aux clients
- Communiquer les informations importantes aux autres services et impliquer les équipes dans la mise en place de prestations VIP, la personnalisation des séjours et la connaissance du quartier
- Lobby Greeting & Trouver de nouvelles idées et produits pour personnaliser le séjour de nos clients en respectant le positionnement de notre hôtel
**Connaissances requises**:
- Licence/Bachelor/Master Hôtellerie/Restauration
- Expérience dans un établissement 4* ou 5*
- Maîtrise de l'anglais indispensable
- Expérience à l'étranger valorisée
**Compétences requises**:
- Management
- Esprit d'équipe
- Sens de l'organisation et du détail
- Connaissance des normes de propreté et d'hygiène
- Communication
**Avantages**
- Passe Navigo pris en charge à 100%
- 2 indemnités nourriture par jour travaillé
- Prime de précarité en fin de contrat
- Uniforme fourni et entretenu par l'hôtel
- 1 ticket restaurant de 10 € par jour travaillé
- Prime de cooptation de 500 € bruts
- Carte cadeau en fin d'année
- Potentielles perspectives d'évolution
- Equipe jeune et dynamique
Type d'emploi : Alternance
Avantages:
- Horaires flexibles
- Prise en charge du transport quotidien
- Titre-restaurant
Programmation:
- Horaires flexibles
Types de primes et de gratifications:
- 13ème Mois
- Heures supplémentaires majorées
Lieu du poste : In person
Date de début prévue : 04/09/2023
