Guest Experience Associate
Il y a 2 mois
About Cheval Blanc
Cheval Blanc is a renowned luxury hospitality brand known for its exceptional service, exquisite accommodations, and unparalleled dining experiences. We are committed to creating unforgettable moments for our discerning guests.
Job Description Responsibilities- Manage customer reservations through various channels, including phone, online platforms, and in-person interactions.
- Provide comprehensive customer support and guidance at point-of-sale locations.
- Oversee coat check services efficiently and professionally.
- Offer recommendations for menu items and beverages when the Head Waiter is unavailable.
- Assist staff members before, during, and after service to ensure seamless operations.
- Prioritize customer satisfaction throughout their entire experience.
- Process billing accurately according to established hotel procedures.
- Promote the range of services and products offered by Cheval Blanc and its affiliated properties.
- Report any security concerns or potential accidents involving guests or colleagues to management promptly.
We seek a highly motivated and service-oriented individual with a passion for delivering exceptional guest experiences.
Qualifications- Possess a vocational degree in Culinary Arts or a Professional Baccalaureate in Hospitality.
- Demonstrate a thorough understanding of HACCP hygiene regulations.
- Have prior experience in luxury hospitality or Michelin-starred restaurants.
- Exhibit strong verbal and written communication skills.
- Possess excellent interpersonal skills and the ability to represent the company effectively.
- Demonstrate a customer service orientation and a commitment to exceeding guest expectations.
- Maintain meticulous attention to detail, precision, and organizational skills.
- Be available, flexible, and responsive to changing needs.
- Proactively anticipate guest requirements, make suggestions, and take initiative.
- Work collaboratively as a team player.
- Have prior experience in customer service or front-of-house service.
- Possess strong sales and communication abilities.
- Be proficient in Microsoft Office, Micros, and La Fourchette.
- Fluent English (written and spoken) is mandatory.
- Proficiency in a third language (Arabic, Russian, Chinese, Portuguese) is an asset.
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