Guest Relations Officer

il y a 3 jours


Paris, Île-de-France Accor Temps plein

About Us

Sofitel Paris Le Faubourg is a luxury hotel located in the heart of Paris, offering a unique blend of French elegance and modern comfort. As a member of the Accor group, we are committed to providing exceptional service and creating unforgettable experiences for our guests.

About the Role

We are seeking a highly skilled and experienced Guest Relations Officer to join our team. As a key member of our front office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Accommodate and assist guests in a professional and courteous manner
  • Anticipate and meet the needs of our guests to create a personalized experience
  • Manage guest complaints and resolve issues in a timely and efficient manner
  • Collaborate with other departments to ensure seamless service delivery
  • Conduct daily quality checks to ensure high standards of service

Requirements

  • Minimum 2 years of experience in a luxury hotel environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in English, with a second language an asset
  • Knowledge of hotel software, such as Opera, an asset

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to exclusive employee benefits and perks

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