Customer Care Specialist
il y a 1 mois
- Gérer la mise en œuvre de l'implémentation des nouveaux clients en lien avec les différents services concernés : Commerce, Opérations, Pricing...
- Définir le plan de transport/création des dossiers conformément aux attentes des clients et assurer la coordination avec les services concernés,
- Être garant de l'application de la stratégie carrier,
- Être garant de la marge brute en s'assurant et en contrôlant et en vérifiant les achats-ventes, les encours...
- Assurer une communication régulière avec le client et leur garantir une visibilité complète sur leurs expéditions grâce aux données collectées,
- Veiller à la satisfaction des clients et gérer les réclamations le cas échéant,
- Contribuer à l'amélioration continue en veillant au respect des SOP et des cahiers des charges, en étant un support opérationnel pour les rendez-vous clients,
- Participer au recouvrement et s'assurer du paiement des créances auprès des clients,
- Mettre à jour régulièrement les informations dans les systèmes internes, être responsable de la bonne automatisation et de la qualité des rapports de données.
- De formation transport/logistique,
- 5 ans d'expérience professionnelle recommandé sur un poste similaire,
- Connaissance du secteur maritime, maîtrise des incoterms,
- Doté d'un excellent sens de la relation commerciale,
- Appétence pour les process et outils informatiques,
- Pro-actif, autonome, recherche de solutions alternatives et force de proposition,
- Forte capacité d'adaptation au changement, diplomate, bonnes capacités d'analyse et d'écoute,
- Esprit d'équipe, bon relationnel et capacité à développer une culture de service,
- Anglais professionnel.
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Customer Care Manager
il y a 1 mois
Marseille, Provence-Alpes-Côte d'Azur, France Myli Temps pleinChez Myli, le succès client est au cœur de notre stratégie et toutes les équipes ont leur rôle à jouer auprès de nos différents interlocuteurs. Tu participeras à faire de Myli un outil indispensable à la gestion quotidienne de l'influence locale de tes clients et faire d'eux de véritables ambassadeurs. Pour ce faire, tu devras connaître nos...
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Nurse Care Specialist
il y a 6 jours
Marseille, Provence-Alpes-Côte d'Azur, France DomusVi Temps pleinJob Summary:We are seeking a skilled and compassionate Nurse Care Specialist to join our team at DomusVi. As a key member of our care team, you will play a vital role in providing high-quality care and support to our residents.Key Responsibilities:Deliver exceptional care: Provide personalized care and support to residents, ensuring their physical,...
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Social Support Specialist in Residential Care
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Domino RH Care Marseille Temps pleinPosition Overview:We are seeking a dedicated and empathetic individual to take on the role of a social support specialist at a residential care facility. In this position, you will be tasked with delivering individualized care and assistance to residents, leading group activities, and working alongside a multidisciplinary team to create and implement...
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Social Support Specialist in Residential Care
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Domino RH Care Marseille Temps pleinPosition Overview:We are seeking a dedicated and empathetic individual to fill the role of a social support specialist at a residential care facility. In this position, you will play a vital role in delivering tailored assistance and support to residents, leading engaging group activities, and working alongside a multidisciplinary team to create and...
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Customer Care Manager F/H
il y a 1 mois
Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps pleinRattaché.e à notre Head of Learning Experience basé à Marseille, nous recherchons un nouveau ou une nouvelle Customer Care Manager dont la mission principale sera d'assurer le suivi de nos apprenants, du début de leur formation à la fin de leur parcours chez Walter.Nos publics cibles - vos futurs interlocuteurs - sont des professionnels de santé et...
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Customer Care Manager F/H
il y a 1 mois
Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps pleinRattaché.e à notre Head of Learning Experience basé à Marseille et en collaboration avec l'équipe de Lisbonne, nous recherchons un nouveau ou une nouvelle Customer Care Manager dont la mission principale sera d'assurer le suivi de nos apprenants, du début de leur formation à la fin de leur parcours chez Walter.Nos publics cibles - vos futurs...
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Customer Experience Specialist
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Orange Business Services Temps pleinAbout Orange Business Services Orange Business Services is a leading global telecommunications company, providing innovative solutions to businesses worldwide. We are dedicated to empowering our clients with cutting-edge technology and exceptional customer service. Role Description We are seeking a Customer Experience Specialist to join our dynamic team....
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Customer Success Specialist
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps pleinAbout Walter LearningWalter Learning is a dynamic company dedicated to providing high-quality online training for professionals across diverse industries. We offer a comprehensive range of courses, from generalist topics like HACCP and office software to specialized healthcare training for doctors, nurses, and dentists. Our mission is to revolutionize...
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Customer Relationship Specialist
il y a 2 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Crédit Mutuel Temps pleinAbout Crédit Mutuel MéditerranéenCrédit Mutuel Méditerranéen is a cooperative bank deeply rooted in its communities across the Mediterranean region of France. We prioritize building strong relationships with our customers, who are also our owners, and we're committed to supporting local economic development.Our Values: Autonomy, Responsibility, and...
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Customs Specialist for Airbus Helicopters
il y a 6 jours
Marseille, Provence-Alpes-Côte d'Azur, France airbus Temps pleinAbout the RoleWe are seeking a highly skilled Customs Specialist to join our team at Airbus Helicopters. As a key member of our customs department, you will play a crucial role in ensuring compliance with customs regulations and facilitating the import and export of goods.Key ResponsibilitiesManage daily customs activities for Spares, Repair, and Industry...
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Customer Success Specialist
il y a 1 semaine
Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps pleinAbout Walter Learning Walter Learning is a leading provider of online training courses for professionals, specializing in healthcare and skill development. We are committed to delivering flexible, engaging, and results-oriented learning experiences through our user-friendly platform and expert trainers. Your Role: Customer Success Specialist As a Customer...
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Customer Success Specialist F/H
il y a 1 mois
Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps pleinL'expérience et la satisfaction de nos apprenants est l'enjeux majeur de Walter Learning. Nous recherchons un Customer Success Specialist pour rejoindre l'équipe dédiée à cette mission. Grâce à un portefeuille d'apprenants qui vous est attribué, votre objectif sera d'accompagner nos apprenants, du début de leur formation à la fin de leur parcours...
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CDI - Senior Customer Success Manager
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France BuyCo Temps pleinWe are recruiting for a Senior Customer Success Manager.BuyCo is in a phase of rapid growth, and we are looking to expand our CSM team since Arnaud is the sole member in this role.You will become part of the larger Operations Team, lead by Géraud (COO) which consists of: Arnaud, Expert Customer Success Manager, Elisabeth, David, Kevin, Masakatsu and ...
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Customer Service Representative
il y a 6 jours
Marseille, Provence-Alpes-Côte d'Azur, France Ikea Temps pleinJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Assistant. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for all visitors.Key Responsibilities:Assist customers with their needs and provide...
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Customer Success Advocate
il y a 1 semaine
Marseille, Provence-Alpes-Côte d'Azur, France Walter Learning Temps pleinWalter Learning is dedicated to providing exceptional learning experiences for our students. We are currently seeking a Customer Success Specialist to join our team.As a Customer Success Specialist, you will play a vital role in supporting our diverse student body throughout their learning journey at Walter. Our target audience includes healthcare...
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Customer Support Intern
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps pleinCompany Overview Skeepers is a leading European organization specializing in User-Generated Content (UGC) solutions that empower brands to engage with their audience, enhance visibility, boost interaction, drive sales, and foster customer loyalty. With a robust client base exceeding 8,000 globally, our AI-driven solutions contribute significantly to revenue...
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Customer Support Intern
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Skeepers Temps pleinSkeepers Job Overview Skeepers is a leading European enterprise specializing in User-Generated Content (UGC) solutions that empower brands to engage with their audience, enhance visibility, boost interaction, drive sales, and foster customer loyalty. With a robust portfolio of over 8,000 clients globally, our AI-driven solutions contribute significantly to...
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Otolaryngologist (ENT) Specialist
il y a 6 jours
Marseille, Provence-Alpes-Côte d'Azur, France Joseph Sebban Temps pleinJob Opportunity:Job Title: Otolaryngologist (ENT) SpecialistJob Summary:We are seeking a qualified ENT specialist to join our team at Joseph Sebban. As an Otolaryngologist (ENT) Specialist, you will be responsible for providing high-quality medical care to our patients.Key Responsibilities:Provide routine medical care to patients, including examinations,...
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Customer Engagement Specialist H/F
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France C&A Online Store Temps pleinBecome a Part of C&AC&A is a family-run enterprise with a significant global footprint. Our innovative approach in the sector solidifies our standing among consumers. Our fundamental principles steer our actions, shaping our culture through tangible efforts.At C&A, we aspire for you to achieve more than just looking stylish - we want you to feel empowered...
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Ophthalmology Specialist H/F
il y a 3 semaines
Marseille, Provence-Alpes-Côte d'Azur, France Emploi Ophtalmologue Marseille 13010 Temps pleinPosition: Ophthalmology SpecialistAre you a qualified Ophthalmology Specialist seeking a fulfilling role in a contemporary healthcare facility? We invite you to consider a position within a modern medical center dedicated to providing exceptional patient care.Position Overview:Attractive remuneration package ranging from €1200 to €1500 net per dayEngage...