Customer Care Manager

il y a 1 mois


Marseille, Provence-Alpes-Côte d'Azur, France Myli Temps plein

Chez Myli, le succès client est au cœur de notre stratégie et toutes les équipes ont leur rôle à jouer auprès de nos différents interlocuteurs. Tu participeras à faire de Myli un outil indispensable à la gestion quotidienne de l'influence locale de tes clients et faire d'eux de véritables ambassadeurs. Pour ce faire, tu devras connaître nos produits sur le bout des doigts et mettre à profit ton sens du relationnel et du service client pour répondre efficacement aux sollicitations de nos partenaires. Ton objectif numéro 1 ? Satisfaire nos clients au point qu'ils ne puissent plus se séparer de nous.

Rattaché à l'équipe Customer Success Management, tu évolueras dans le Customer Care (relation/support client) Gestion du support par email et téléphone Suivre l'état du compte de nos clients afin de t'assurer du bon paramétrage de leur outil Tu seras en charge du déploiement opérationnel des nouveaux produits de nos clients Tu ferras le lien entre le client et les différentes équipes : customer success, produit, technique, commerciale Effectuer le reporting de notre activité quotidienne et suivre les KPI's

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