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Key Account Manager h/f
Il y a 4 mois
Quelles sont les missions ?
Rattaché(e) au Directeur Grands Comptes, et en lien étroit avec les équipes de production, vous gérez un compte client et pilotez la qualité globale et la rentabilité des prestations.
Vos missions
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Piloter la relation commerciale avec le client
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Assurer la coordination des intervenants internes et externes ainsi que l'optimisation des ressources
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Garantir le respect des engagements contractuels et définissez les plans d'actions à mettre en oeuvre en cas d'écart d'activité
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Etre moteur d'une amélioration continue
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Être garant(e) des résultats financiers des comptes dont vous avez la charge et de leur gestion administrative
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Suivre quotidiennement des indicateurs et reporting
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Identifier de nouveaux besoins clients, identifiez leur potentiel et proposez de nouvelles actions de développement
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Être responsable de la conduite des nouveaux projets identifiés
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Animer votre réseau international : vous gérez votre relation avec les autres KAMs notamment à l'international pour développer le compte
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Superviser le service delivery
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Suivre le bon déroulé des opérations
Quel est le profil idéal ?
De formation supérieure bac +5 de type école de commerce, vous justifiez d'une expérience d'au moins 5 ans acquise chez un prestataire logistique (idéalement chez un dépositaire pharmaceutique) en tant que KAM opérationnel ou manager des opérations avec la gestion directe du client.
* Vous avez une très bonne connaissance des flux logistiques et avez évolué dans un environnement international.
* Vous êtes reconnu(e) pour votre sens du service client, votre sens de la communication et votre goût pour le terrain. Vous avez une bonne culture financière et économique.
* Force de proposition, souplesse, leadership et aptitudes à mener des projets sont des atouts nécessaires pour réussir dans ces missions.
* Dans un contexte international, vous maîtrisez parfaitement l'anglais.
* Dans le cadre de notre politique d'inclusion et de diversité nous étudions, à compétences égales, toutes les candidatures dont celles de personnes en situation de handicap.
Qui a publié cette offre ?
" Arvato " est une division du groupe Bertelsmann qui offre des services en Supply Chain Management à ses clients de l'industrie Fashion, Beauty, Lifestyle, Healthcare et Tech.
Outre les services de logistique traditionnels, tels que le stockage, la préparation de commandes, la gestion du transport, nous développons et exécutons des prestations sur des chaînes logistiques complexes, des plateformes internationales de commerces en ligne, des solutions omnicanal orientées client.
Nous sommes une équipe internationale de collaborateurs répartis sur 85 sites dans plus de 20 pays et nous donnons chaque jour le meilleur de nous-même en suivant notre devise : " we're on it "
Nous recherchons un/une Key Account Manager Logistique (h/f) pour rejoindre nos équipes sur notre site de Chanteloup en Brie (77) spécialiste de la logistique des produits de santé, certifié ISO 9001 et ISO 13485
