SEPPIC - CDD -Technical & Customer Support Manager - Oral Forms

il y a 2 semaines

Colombes, France Air Liquide Temps plein
Descriptif de l'entité et de l'activité

Filiale d'Air Liquide, société d'Air Liquide Healthcare, Seppic (www.seppic.com) développe, fabrique et commercialise depuis 80 ans une large gamme d'ingrédients innovants entrant dans la composition des produits cosmétiques, pharmaceutiques, nutraceutiques et vétérinaires. Seppic combine de multiples expertises dans les domaines des polymères, tensioactifs et technologies d'émulsion, ingrédients actifs, biologie, immunologie, formulation, chimie verte, extraction et biotechnologies.

Alliant le dynamisme d'une entreprise internationale à taille humaine et la solidité d'un grand groupe, Seppic forme, à travers le monde, une équipe de près de 880 femmes et hommes talentueux et passionnés par ce qu'ils font chaque jour, au service de leurs clients et de la santé, du bien-être et de la beauté de tous.

Rejoindre Seppic c'est :

- Suivre un parcours d'intégration complet : Onboarding personnalisé, présentations des activités (RSE, marketing, opérations, ventes, ...), parrainage, suivi RH de proximité, rapport d'étonnement, ...

- Intégrer une entreprise multiculturelle où se mêlent de nombreux métiers et de solides expertises, permettant de grandir professionnellement et offrant de belles perspectives de carrières en France et à l'international

- Des avantages salariaux attractifs et stimulants (*) : un variable sur objectifs, une prime de participation/intéressement avec abondement, une mutuelle avantageuse, un CSE, des dispositifs favorisant la mobilité douce et deux jours de télétravail pour les postes éligibles

(*) : hors stages

Quelle sera votre contribution et comment vous épanouir dans ce poste ?

Seppic continues to grow and develop in the pharmaceutical markets by offering to its customers innovative, high quality formulation solutions for all routes of administration. To support its global development in the pharmaceutical and nutrition markets, and continue to support its customers throughout their product development lifecycle, Seppic is recruiting a Technical & Customer Support Manager - Oral Forms.

Within the Seppic Global Marketing Department, and reporting to the Marketing head of the pharmacy and dermopharmacy activity; you will join the Marketing team dedicated to our range of pharmaceutical ingredients. You will be more specifically in charge of the technical and customer support for our range of oral forms and work in strong collaboration with product managers and internal technical teams dedicated to pharmaceutical and nutraceutical formulations.

In the role, you will be a key player to provide technical assistance and customer support for your range of oral products in the domain of pharmaceutical and nutrition activity through the following missions:

  • Maintain close collaboration with sales teams: marketing and technical support, training of sales teams, accompaniment to customer meetings, etc.
  • Follow-up/steering of key customer technical projects, interfacing with Research & Innovation and customer technical support departments.
  • In close collaboration with R&I teams, coordinate the coating trials performed for our customers at our application lab in Castres and actively participate in the realization of some of the coating trials.
  • Providing support on the coating process: parameters optimization, new equipment use, troubleshooting issues.
  • Be proactive recommending solutions to our customers coming across formulation issues
  • Support R&I teams for on site technical assistance on projects with Seppic products (lab, pilot or industrial scale).
  • Create marketing / technical documents like process / formulation troubleshooting charts, excipient selection guide / formulation advice, process videos, scientific articles etc.
  • Work closely with internal teams to organize technical training programs for customers.

A word from the manager: "If you are familiar with different challenges of oral solid dosage forms and feel confident in your technical skills, the position offers you the opportunity to leverage your expertise and help customers in their new developments. Join our team to be part of a passionate healthcare marketing team and to contribute to the development of this great activity."

Etes-vous LA personne faite pour ce poste ?

Graduated with a Master/Engineer degree of Sciences, Chemistry, Food sciences, you master tablet-coating process and know about the other dry form processes (direct compression, granulation, etc).
  • 1-2 years experience in galenic of oral solid dosage forms
  • Strong interpersonal skills, collaborative spirit and team spirit, excellent communication skills
  • Fluent in French and English (written and spoken)
  • Strongly results oriented and customer driven
  • Adaptable, organized and sense of responsibility
  • Highly analytical and proactive with strong problem solving skills
  • Curiosity, creativity and openness

Position based in Paris. Travels within France and / or the EU (accounting for 20-30% of the time).

Nos différences font notre performance

Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.

Nous accueillons et considérons les candidatures de tous les candidats qualifiés, quel que soit leur parcours. Nous sommes organisation diversifiée permet à nos collaborateurs de révéler leur talent, à la fois individuellement et collectivement, et qu'elle contribue à renforcer notre innovation en faisant vivre nos fondamentaux, en agissant pour le succès/la réussite du Groupe et en créant un environnement engageant, dans un monde en mutation.

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