Customer Account Manager
Il y a 5 mois
**Vos missions**:
Notre client, acteur majeur de l'aéronautique, recherche un Customer Account Manager.
Dans un contexte de forte croissance, la Division des Services et du Support Client recherche un/une Customer Account Manager pour entre autres superviser les activités de MRO des moteurs aéronautiques.
La/Le Customer Account Manager des activités Services est garant(e) pour son portefeuille client de:
- La satisfaction client
- Le développement de l'activité services
- La mise en place et la bonne exécution commerciale des contrats
- La tenue de l'ensemble des engagements (livrables, disponibilité opérationnelle et des coûts)
- La coordination des activités de services afin de remplir vos engagements (définition et suivi des priorités)
- La rentabilité (court et long terme) des contrats de service
- La représentation de la société vis-à-vis des clients de son portefeuille
- La trésorerie (gestion des créances clients)
Elle/Il coordonne de façon transverse les activités de la Direction Support & Service Client (engineering, MRO) en interface avec les autres directions de la société (direction industrielle, stratégie / commerce / programmes, juridique, finances) afin d'atteindre ces
objectifs.
**Profil**:
De formation BAC+5 type école d'ingénieur ou de commerce, vous disposez d'une expérience dans le domaine du Programme, du Commerce et/ou de l'Après-Vente, idéalement dans l'aéronautique.
Votre niveau d'anglais est courant et vous disposez de connaissances de base en finance (structure P&L, bilan).
Autonomie et Esprit d'analyse et de synthèse.
Votre rigueur, votre sens du leadership, du travail d'équipe et votre capacité à coordonner une équipe transverse pluridisciplinaire sont autant de qualités appréciées pour le poste.
Le respect des engagements est important pour vous, se traduisant à travers votre sens affirmé de la satisfaction client.
Vous avez une forte capacité à établir une relation de confiance avec votre client, à vous adapter aux changements dans un environnement dynamique, à défendre les intérêts du service dans un esprit de collaboration et de satisfaction client.
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